As an Claims Intelligence Analyst, you will be responsible for supporting the Counter Fraud team, along with other areas of the business. You will identify and review suspected fraudulent claims/policies through our counter fraud platforms, reporting these to counter fraud agencies when relevant. This individual will use a wide variety of fraud detection software and tools to conduct advanced intelligence investigations into suspect claims, producing your findings within a report.
You will build and maintain professional relationships with intelligence suppliers, professional bodies and law enforcement agencies. You will work closely with Investigators, Underwriters, and the Intelligence team to support the wider objective of improving fraud savings and reducing indemnity spend.
Role: Claims Intelligence Analyst
Location: Sevenoaks – hybrid working available
Working hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week, 7.5 hours per day
Salary: £27,000 - £35,500 DOE, plus up to an additional £1,500 performance related bonus per annum, once established within your role.
What you will be doing:
To investigate suspected fraudulent claims/policies using various intelligence tools
To deliver a usable intelligence-based product to reduce claim losses
To provide intelligence-led support to general claims/policy teams
Confident in presenting complex information in a clear and concise manner
Contribute to the continued improvements of the intelligence products & output
Handling, analysing and evaluating highly confidential datasets and documents
To develop an understanding of the MI Reports generated and fraud detection strategy
To assist in the promotion of data integrity across the group
Review and respond to Schedule 2, Part 1, Paragraph 2 requests received into the business
Review intelligence received into the unit and ensured and exposure is identified and worked appropriately
Perform advanced intelligence investigations relevant to the subject matter to collect, analyse and suitably record items of interest
Help maintain and extend the Intelligence professional relationships with intelligence suppliers, professional bodies and law enforcement agencies
Adhere to company processes and ensure that DPA, FCA, TCF and other related regulatory requirements are met
Report fraudulent claims and policies to counter fraud agencies and subsequently provide evidence/produce witness statements
What we’re looking for:
Knowledge of claims and/or underwriting best practice, particularly in relation to effective leakage control, risk management, quality, training and compliance
Analytical thinker – able to analyse information quickly and use it to provide robust advice
Written communicator – able to easily relay complex information in a written report
Curious – an inquisitive, open-minded type who seeks out information from sources that may not always seem obvious
Online awareness – an ongoing interest in current and emerging online trends, particularly in social networking
Organised - good time management skills, able to work under pressure and deliver against deadlines set
Keen eye for detail with the ability to think laterally and act through reasoned decision making
Minimum of 1 year in Intelligence or Counter Fraud Investigations with a strong understanding of electronic fraud detection software is preferred but not essential
Experience in using fraud detection tools and intelligence analysis software
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we…