About the Challenge
Are you passionate about leading an automotive service team and ensuring excellent workshop performance? Do you have the ability to manage daily operations, improve service productivity, and maintain high customer satisfaction?
As a Service Head (SPV) – Automotive HINO , you will be responsible for leading and supervising the service department to ensure efficient workshop operations and excellent after-sales service for HINO commercial vehicles. You will oversee service performance, manage workshop personnel, monitor repair quality, and ensure that all service activities meet company standards and operational targets.
This role requires strong leadership, technical understanding of commercial vehicles, excellent problem-solving skills, and the ability to develop a productive team while maintaining high service quality and customer satisfaction.
Requirements
Minimum Diploma (D3) or Bachelor's Degree (S1) in Automotive Engineering, Mechanical Engineering, or a related field.
Minimum 3–5 years of experience in automotive after-sales service, particularly in commercial vehicle or truck workshops, with supervisory experience preferred.
Strong knowledge of diesel engines, HINO vehicle systems, workshop operations, maintenance, and repair processes.
Excellent leadership, team management, communication, problem-solving, and decision-making skills.
Ability to monitor workshop productivity, manage service performance, achieve operational targets, and maintain customer satisfaction.
Responsibilities
Lead, supervise, and coordinate daily service department operations to ensure efficient workshop activities and achievement of service targets.
Manage, guide, and evaluate workshop personnel, including Foremen, Service Advisors, and Mechanics, to improve team performance and productivity.
Monitor vehicle inspection, maintenance, and repair processes to ensure work quality, technical standards, and timely service completion.
Maintain strong customer relationships, handle service-related complaints, and ensure excellent after-sales service and customer satisfaction.
Monitor service department performance, analyze operational reports, evaluate productivity, and implement improvement strategies in accordance with company policies and HINO standards.
Selection Process
The selection process will be conducted efficiently through several interview stages with the HR and user teams.
If you have strong leadership experience in automotive after-sales service, a passion for managing commercial vehicle workshop operations, and the drive to deliver excellent service performance, click "Apply" and submit your application today!