About The Clearing House: The Clearing House Payments Company L.L.C. is a bank-owned industry utility that shapes the payments landscape and provides infrastructure for safe, reliable, and efficient payments. We see an economy where everyone is connected and a future where modern payments make life easier. The Clearing House operates four payment systems: a high-value wire-transfer system (the CHIPS® network), the country’s first and largest instant payments system (the RTP® network), an automated clearinghouse network (the EPN® network), and a check image exchange network (the Image Exchange Network). TCH also operates a bank account number tokenization service, runs a payments association known as the TCH Payments Authority, and maintains the rules for private-sector check image exchange through its ECCHO® business line.
Position Summary
The Operations & Technology (O&T) Administration team is responsible for the governance of the O&T portfolio, resource management, and financial management. The team oversees the Product Development Lifecycle (PDLC) and associated processes. To support these activities, the team utilizes several enterprise platforms, including:
Clarity
Jira
Confluence
Miro
SharePoint Online
Power Automate
Team members serve as subject matter experts (SMEs) and are responsible for governing, enhancing, and supporting the standards and processes associated with these tools.
The Process Manager will be a key member of the team, responsible for:
Supporting governance across multiple O&T Agile teams.
Championing adoption and optimization of the Clarity PPM platform across the organization.
Maintaining and enhancing processes, procedures, and governance standards.
Leveraging Scrum Master experience to support the organization's Agile transformation efforts.
Partnering with Scrum Masters to develop and refine metrics, reporting packages, and performance measures.
Identifying opportunities to simplify, standardize, and automate business processes.
Developing and delivering training programs to drive tool and process adoption.
The Process Manager will also be responsible for producing and enhancing:
Weekly portfolio status reporting
Weekly metrics reporting
Monthly portfolio review materials
Quarterly portfolio review materials
Success in this role requires the ability to extract, analyze, consolidate, and automate data from multiple sources to support decision-making and executive reporting.
In addition, the Process Manager will oversee SharePoint Online document governance, including:
Documentation retention and lifecycle management
Audit, Risk, and Regulatory review support
SharePoint site structure and organization
Documentation review processes
Audit request management
Retention and deletion of expired documents across O&T Administration and Project sites
The ideal candidate is self-motivated, highly organized, detail-oriented, collaborative, and capable of managing multiple priorities in a fast-paced environment.
Qualifications
Required Experience
5+ years of experience with Jira and Confluence
5+ years managing technology projects and/or applications, preferably within a financial services organization
5+ years of experience with Clarity or a comparable project portfolio management (PPM) tool
3+ years of experience with SharePoint Online
2+ years of experience using AI productivity tools such as ChatGPT
Experience with Agile methodologies, including Scrum and SAFe
Advanced proficiency with Power BI
Advanced proficiency with Power Automate
Preferred Certifications
Certified Scrum Master (CSM)
Core Competencies
Ability to identify and leverage emerging technologies to improve business processes
Strong process improvement and optimization experience
Ability to evaluate governance processes and identify bottlenecks and inefficiencies
Experience implementing process changes with minimal business disruption
Ability to develop training materials and deliver effective end-user training
Strong project coordination and…