Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.
We're looking for a Support Supervisor to join the team at our Vault facility.
You'll report to the Head of Vault Operations and work onsite from our New Castle, DE facility, Monday through Friday from 7:00am to 4:30pm.
Onsite Requirement:
This role requires you to be onsite in the office 5 days per week.
What You'll Do:
Supervise, schedule, and develop teams across all Vault support functions (Inventory Control, Photography, Title Editing, and Operational Support), leading on-site and remote staff to drive continuous operational performance
Lead all aspects of Inventory Control, monitoring inventory levels, capacity, and accuracy
Support Operations on daily workflows through Supply Chain, helping ensure volume and SLA goals are met
Identify root causes on items related to shrink and inventory variances
Support and partner with senior leadership and key stakeholders on business updates, reporting KPIs, and business results
Partner and collaborate with business partners to continually improve workstreams and processes to improve productivity and accuracy
Lead and support training programs, including onboarding and operational improvements that result in best practices, improved workstreams, and innovation implementation
Support project management for Operations and peripheral departments supporting operations
Manage the safety, staffing, training, and overall performance of hourly employees across all teams
Monitor staff productivity and assign tasks as needed
Own and deliver on Safety, Quality, Productivity, Throughput, and Service KPIs
Act as a knowledgeable and accessible resource for team members
Ensure proper procedures are followed and devise techniques to improve team efficiency
Lead by example and champion all company policies, including safety, attendance, and security
Who You Are:
5+ years of experience in a managerial/supervisory role in an operations environment
Bachelor's degree in a related field or equivalent work experience
Strong verbal and written communication skills
Proficient in Warehouse Management Systems (WMS), with a strong understanding of inventory management, order fulfillment, and shipping processes
Dependable, personable team player who works well with internal and external stakeholders
Data-driven problem solver (Excel/Sheets experience) with an understanding of the business implications of decisions
Comfortable multitasking and prioritizing in a fast-paced environment with little room for error
Influential leader who…