Who we are
Since 1843, The Economist Group has championed independence, excellence and openness, helping people understand and tackle the critical challenges shaping the world. Today, we are building on that legacy as a global media and information-services company powered by digital innovation, analytical rigour and evidence-based insight.
Across our three businesses - The Economist, Economist Enterprise and Economist Education - we deliver trusted analysis and insights to individuals and organisations in more than 170 countries. United by a shared purpose to drive progress, we empower decision-makers to make sense of change and chart a course through an increasingly complex world.
As a colleague, you will be part of a culture that values ideas, encourages ownership and holds itself to high standards. We invest in people who are curious, thoughtful and adaptable, whether they are launching new products, reporting on global events or harnessing emerging technologies such as AI to improve how we work. Here, fresh thinking is taken seriously, ambition is matched by integrity, and great work is recognised. Working across disciplines, geographies and perspectives, we are united by a commitment to innovation, excellence and creating meaningful impact.
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Role Overview & Context
The Economist is consolidating Product, Engineering, Delivery, Design and Quality into a single Technology organisation built around durable, cross-functional teams aligned to coherent product and platform domains. Each team has one accountable leader who owns the full lifecycle of its area: understanding the customer and business problem, shaping and prioritising the solution, building, testing, releasing and operating it, and measuring the value it creates.
Commerce & Payments is a critical domain within The Economist's consumer subscription business. It encompasses the technology, products and experiences that enable customers around the world to purchase, manage and renew their subscriptions, and that enable The Economist to price, package and monetise its propositions effectively.
The Head of Product & Engineering, Commerce & Payments will bring together product and engineering ownership of this domain under a single accountable leader. The role will be responsible for evolving the platforms and customer journeys that underpin subscription revenue, while simplifying the underlying technology and enabling greater commercial agility.
The purpose is to create a commerce capability that is reliable, scalable and easy for customers to use, while giving the business greater flexibility to innovate around pricing, packaging, payments and subscription models.
Scope
The role owns the end-to-end commerce and payments ecosystem for The Economist's consumer business, including:
Checkout and conversion. The customer journeys that take prospective subscribers from intent to purchase, removing friction and improving conversion across markets, devices and payment methods.
Payments. Payment processing and orchestration, payment methods, gateways and provider integrations, authentication, fraud prevention, payment optimisation and failed-payment recovery.
Pricing and packaging. The technology and product capabilities that enable The Economist to develop, test and deploy pricing, offers, promotions, bundles and subscription propositions across markets.
Subscriptions and billing. The platforms and services underpinning subscription creation, recurring billing, renewals, upgrades, downgrades, cancellations, refunds and other subscription lifecycle events.
Revenue retention. Using technology, data and experimentation to reduce involuntary churn, improve payment success and make it easier for customers to maintain and manage their subscriptions.
Commerce platforms and integrations. The architecture and integrations…