Join our Movement and Champion Restaurant Culture! 💚
At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.
Proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.
👉 Discover life at TheFork
Your mission :
You will own the Growth scope of our internal tools : the tools and processes Sales, Account Managers and Marketing use to bring new restaurants to TheFork and grow revenue with them. You turn business goals (more qualified leads, faster conversion, new offers sold right, smooth handovers to Operations) into a product roadmap delivered in Salesforce, HubSpot and our data integrations with Snowflake.
You join the Business Operations department, in the Growth Product team , reporting to the Head of Product Growth. Your duo is an engineering team of Salesforce, Hubspot, full-stack and data developers. Your users and stakeholders are Sales, Account Managers, Trainers, Product Marketing, Marketing, Data, Customer Care, Finance Revenue Ops and Quality teams across our European markets.
Scopes
Acquisition: inbound lead generation from our B2B website in HubSpot with the Marketing team. Outbound lead generation to gather various reliable sources with the Data team. Sales quality funnel from lead routing, assignment and conversion in Salesforce Sales Cloud.
Growth: monetization execution (pricing, contracts) in Salesforce and Billing. Enable automations/AI processes for Sales and AM to achieve new business, upgrades, upsell and retention objectives. Scale a reliable flow in Salesforce from signature to onboarding and publication in the backend systems.
Operational excellence: A solid Salesforce Service Cloud customer support systems for external B2B and B2C customers with our Customer Care, Finance Ops teams in Operations, with new functionalities including Gen AI agents.
What you will do :
Your scopes: Lead Acquisition and Growth
Own the roadmap: build and prioritize the roadmap for your scope with the Head of Product, linked to company goals and OKRs and make trade-offs explicit. Explore and define potential business growth opportunities with new Sales tools and AI tools.
Discover and shape: Ability of full understanding with Sales, AMs and Marketing, Operations team map processes end to end and run workshops. Turn business needs into functional specifications and user stories that engineers can build in Salesforce, HubSpot and TheFork systems, and decide between configuration, build and buy.
Deliver with engineering: run each project from discovery to shaping, delivery and rollout. Own the Jira backlog, acceptance criteria, test scenarios and user acceptance testing.
Keep data reliable: own the Salesforce and Hubspot data model and the sync between with Snowflake data platform for your scope. Make sure data reliability and quality in the main business systems for Sales, Marketing and Ops users.
Measure impact: define success metrics (for example lead conversion rate, time to signature, upsell rate, tool adoption), track them and share what you learn.
Drive adoption, communicate and influence: present roadmap progress to leadership and steering committees, managers, align competing requests from Sales, Marketing and Finance, and get decisions made.
Who you are :
Must have
5+ years of experience in product management, ideally on B2B internal business platforms, CRM or go-to-market systems.
Hands-on experience with Salesforce Sales Cloud/ Service Cloud/ Hubspot Marketing Hubs : you know objects, flows and permissions well enough to write specifications developers can build…