- Where
- Ba Ria-VT, Vietnam, Ho Chi Minh, Vietnam
- Level
- Mid
Position Summary The Retail Supervisor is responsible for supporting the Assistant Retail Manager in overseeing the daily operations of all retail outlets and rental retail areas at The Grand Ho Tram.
This role assists in supervising retail team members and trainees, ensuring smooth operations, professional guest service standards, and achievement of sales targets.
The Retail Supervisor is responsible for monitoring daily retail activities, supporting inventory control, merchandising, upselling initiatives, and ensuring the retail team maintains operational and service standards at all times.
The role will also support and assume the responsibilities of the Assistant Retail Manager during periods of leave or absence.
All responsibilities are to be performed in accordance with departmental and company policies, practices, and procedures.
Responsibilities § Organizes and distributes staff schedules based on operational requirements.
§ Provides coaching, training, guidance, and disciplinary support to retail team members when required.
§ Monitors inventory levels and ensures products are adequately stocked at all times.
§ Ensures retail quality standards, guest service standards, and store cleanliness are maintained consistently.
§ Handles guest enquiries, complaints, and operational issues professionally and efficiently.
§ Supports and drives retail sales through effective selling, upselling, and cross-selling techniques.
§ Monitors inventory usage and coordinates reordering of supplies and merchandise when stock levels are low or product expiry dates are approaching.
§ Monitors daily retail activities and shift operations to ensure smooth and efficient service delivery.
§ Sets a positive example by consistently demonstrating professionalism, proper etiquette, and grooming standards.
§ Supports team members in all aspects of retail operations when required.
§ Ensures compliance with sanitation, health, safety, and company operational guidelines.
§ Attends all scheduled meetings, briefings, and training sessions as required.
§ Performs other related duties and responsibilities as assigned by management.