The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Major Responsibilities
Signpost / Responsive Information Services Management
Lead the strategic planning, implementation, and development of Signpost/RIS in Pakistan, ensuring alignment with IRC priorities and program’s objectives,
Oversee InfoYahan's digital platforms, content quality, user engagement, and timely provision of accurate, verified, and accessible information,
Supervise the Signpost/RIS team, monitor work plans and performance, and support staff capacity development,
Coordinate with sectoral teams, field teams, and relevant stakeholders to integrate RIS into program activities and respond to community information needs,
Oversee platform analytics, information trend analysis, user feedback, and program reporting to inform decision-making and improve service delivery,
Monitor implementation against approved work plans, targets, and deliverables, and contribute to project design, proposal development, and resource mobilization,
AI Chatbot / Virtual Assistant Project Management
Lead the planning, coordination, and implementation of the Signpost AI chatbot/virtual assistant pilot in collaboration with global technical teams and relevant IRC stakeholders,
Oversee the development and maintenance of the chatbot knowledge base, scripted responses, risk taxonomies, escalation criteria, and related operational procedures,
Coordinate with Protection and relevant sectoral teams to ensure appropriate safeguards, referral pathways, privacy measures, and data protection protocols,
Oversee community consultations, chatbot testing, simulations, protection reviews, and quality assurance to identify and address safety and performance issues before and during deployment,
Ensure appropriate human monitoring, prioritization of escalated cases, and regular review of chatbot interactions during the pilot,
Monitor chatbot performance, document lessons learned and recommend improvements and progression to subsequent deployment phases in accordance with applicable safety assessments and approval processes,
Coordinate reporting, ongoing technical support, and transition arrangements with the global team.
Protection, Accountability, and Compliance
Ensure Signpost/RIS and AI-enabled services comply with IRC policies on safeguarding, data protection, information security, and confidentiality,
Promote trauma-informed, inclusive, and user-centred communication and ensure sensitive or high-risk queries are escalated through approved procedures,
Promote accountability to affected communities by incorporating user feedback into service improvements,
Ensure the security of organizational documents and assets and comply with other IRC policies and responsibilities.
Key Working Relationships
Position Reports to: Protection Coordinator/ Team Lead
Direct Reports: Signpost/RIS Officer and other Signpost/RIS team members, as per the approved organizational structure.
Internal Coordination: Protection, relevant sectoral and technical teams, field teams, MEAL, program management, and global Signpost/AI technical teams, as applicable.
Knowledge and Experience
Master's degree in Sociology, Development Studies, Development Journalism, Mass Communication, Information Management, or a related…