A better way to deliver care starts here!
Headquartered in Scottsdale, AZ, The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.
Position Summary
We’re looking for a Manager of HR Operations to be a hands-on HR generalist for our corporate team. You’ll keep our policies current and compliant, run the programs that drive performance and engagement, and serve as the administrator for our HR systems. You’ll also lead hiring and onboarding for corporate roles and build HR toolkits that support our franchise network.
Key Responsibilities
Performance & Engagement Programs Run the annual performance review cycle, including timelines, communications, manager guidance and tracking
Coach managers on goal setting, feedback and performance conversations
Manage engagement surveys and tools (such as OfficeVibe), share results and help leaders act on them
Plan and support engagement and recognition initiatives that strengthen our culture and values
HRIS Administration & HR Technology Serve as the primary administrator for our HRIS [Paylocity] and related HR tools, including our ATS [JazzHR] and onboarding platforms
Provide ongoing support to franchise owners and their teams using the JazzHR platform, including setting up user access, assisting with job postings, troubleshooting issues, and answering system-related questions
Maintain data integrity, manage system configuration and changes, and lead upgrades and audits
Partner with payroll and IT on integrations, data flows and system changes
Deliver HR reporting and dashboards that inform leadership decisions
Bring in AI and technology tools to automate processes and reduce administrative work
Maintain HR documentation in SharePoint and support an HR help desk
Talent Acquisition & Onboarding Own full-cycle recruiting for corporate positions, partnering with hiring managers to define role requirements, develop scorecards, establish interview processes and execute sourcing strategies
Manage offers within approved salary bands, internal equity and budget, and keep hiring documentation compliant
Run onboarding for new team members and partner with hiring managers on the first 90 days, including onboarding plans, new hire communications, and ongoing process improvements
Partner with Marketing to support our employer brand and candidate experience
Franchisor Support through HR Toolkits Develop and maintain HR toolkits, templates and best-practice resources that franchise owners can use in running their own businesses
Keep resources clear, practical and easy to access, and update them as laws and needs change
Ensure all franchisee-facing resources maintain clear franchisor-franchisee employment boundaries
Qualifications 5+ years of progressive HR generalist experience, including policy, performance management and HRIS administration
Bachelor's degree in HR, business or related field, or equivalent experience; SHRM-CP or PHR a plus
Hands-on experience administering an HRIS [preferred: Paylocity] and an ATS (JazzHR a plus)
Strong working knowledge of federal and state employment law, with Arizona experience a plus
Experience running performance review cycles and engagement programs
Recruiting experience, including structured interviewing
Comfort working with data, reporting and dashboards
Franchise or multi-location experience a plus
Strong relationship builder who can coach managers and earn trust with leaders
Highly organized, able to manage multiple priorities and projects at once
Compensation & Benefits Base Salary: $115k - $135k DOE
Medical, Dental, Vision
401k w/company match
PTO Accrual
Complimentary…