Enterprise UKG Workforce Management (WFM) Manager
Permanent | Direct Hire Opportunity
Hybrid | Chicago, IL
$125 - 145K Base Salary + Targeted Annual Bonus
Own the UKG Environment. Transform Workforce Management at Enterprise Scale
This is an opportunity to step into a high-impact, hands-on enterprise UKG leadership role where your expertise will directly influence how a complex global manufacturing organization manages its workforce
Our client has completed much of its UKG Workforce Management implementation and is now entering the next critical phase: stabilizing the environment, completing the remaining implementation work, optimizing the platform, and unlocking capabilities that have yet to be fully utilized
This organization is looking for a UKG WFM expert who can get into the system, understand the configuration, work directly with the business, solve complex problems, translate requirements into practical solutions, and drive improvements from initial discovery through implementation, go-live, stabilization, and ongoing optimization
This is not a role where you'll simply manage projects from the sidelines
You will serve as a trusted UKG WFM advisor across the enterprise, partnering directly with HR, Payroll, Operations, business leaders, managers, and end users to determine how UKG can better support workforce efficiency, productivity, visibility, and decision-making
If you're a hands-on UKG professional who enjoys solving problems, improving systems, challenging the status quo, and seeing your solutions make a measurable business impact , this is an opportunity to make your mark
Daily Responsibilities
Serving as the hands-on UKG WFM subject matter expert and functional consultant across multiple business units
Working directly within the UKG WFM environment to understand configurations, functionality, processes, and opportunities for improvement
Translating business and operational requirements into practical, scalable UKG WFM solutions
Designing configuring, testing, and deploying UKG functionality based on business requirements
Troubleshooting configuration and system issues while identifying root causes and developing sustainable solutions
Evaluating existing UKG functionality to identify opportunities to improve system performance, usability, and business value
Identifying underutilized UKG capabilities and recommending ways to expand the organization's use of the platform
Leading or actively participating in full lifecycle UKG WFM implementations from requirements gathering through post go-live stabilization
Gathering and documenting business and functional requirements from stakeholders across the organization
Managing implementation priorities, timelines, stakeholders, issues, testing, deployment activities, and deliverables
Coordinating User Acceptance Testing, issue resolution, implementation partners, UKG resources, and internal stakeholders
Developing implementation plans, deployment strategies, training materials, documentation, and user guides
Supporting go-live activities and providing hands-on assistance during deployment and post go-live stabilization
Partnering directly with Operations, HR, Payroll, managers, business leaders, and end users to understand workforce challenges and underlying business needs
Challenging existing processes and assumptions while identifying opportunities to improve workforce management through technology
Recommending solutions that align UKG capabilities with business objectives and clearly demonstrating expected business value
Building strong relationships across business units and locations while serving as a trusted advisor on workforce management technology
Following problems from initial discovery through solution design, implementation, training, adoption, and ongoing optimization
Analyzing workforce data from UKG and related systems to identify trends, inefficiencies, and opportunities
Developing meaningful workforce reports, dashboards, and custom reporting…