Overview
Reporting to the Director, Client Partnerships and Delivery, this role will own a portfolio of embedded client partnerships end to end, bringing together delivery and account management with full accountability for client outcomes and commercial performance.
This is a hands on leadership role focused on execution, accountability, and scaling client performance, while supporting the transition to a more unified Embedded Partnerships model.
You will also act as a sparring partner to the Director, contributing ideas, challenging thinking, and helping shape how we continue to evolve and improve the function.
What You Will Own
Full accountability for a portfolio of client partnerships including delivery, client satisfaction, and revenue performance
Leadership and development of Lead Talent Partners across those accounts
Senior client relationships, acting as a clear and consistent point of ownership
Revenue retention and growth including upsell, expansion, and renewals
Identification and resolution of delivery or performance risks
What You Will Do
- Run your portfolio like a business unit and own outcomes, not just activity
- Create clear ownership and accountability across your accounts for both delivery and commercial performance
- Solve problems early without reliance on escalation
- Coach and develop Lead Talent Partners, driving performance and progression
- Build strong client relationships while protecting commercial outcomes
- Use your recruitment expertise to diagnose and fix delivery issues
- Identify issues early and resolve them before escalation
- Work closely with Operations, Talent Acquisition, and Marketing to ensure alignment across delivery, hiring, and growth
- Partner with internal teams to support client performance, unlock opportunities, and drive consistent standards across accounts
What We Are Looking For
- Strong recruitment background with deep delivery expertise
- Experience in embedded, RPO, or multi client partnership environments
- Proven leadership of senior team members or managers
- Commercial awareness with accountability for retention and growth
- Proactive, hands on, and highly accountable
- Ability to operate as a senior leader within a scaling function
What Success Looks Like
- A stable, high performing, and growing client portfolio against defined revenue and performance targets
- Strong client retention and consistent account expansion
- Full ownership of delivery and commercial outcomes against set goals
- Monthly and quarterly reviews against
- Client retention
- Revenue growth
- Opportunities created
- Client satisfaction
Progression
This role is a clear step up from Partnership Manager, with full ownership of both delivery and account management across a client portfolio.
The next stage from this role is Partnerships Director, with full P&L ownership for a portfolio of client partnerships, accountability for both revenue and profitability, and responsibility for leading and scaling the broader Embedded Partnerships function.
This pathway is designed to develop senior leaders who can operate commercially, lead teams, and own client outcomes end to end at a strategic level.
Why This Role Matters
This hire is critical to scaling the Embedded Partnerships function, simplifying ownership for clients, and ensuring we can grow without compromising delivery quality, client satisfaction, or commercial performance.