The Shipyard is a leading, independent marketing and communication agency headquartered in Columbus, OH and San Diego, CA that brings together talented individuals across the creative, communications, media and digital landscape. Uniquely designed to Engineer Brand Love through a unifying approach of paid, owned and earned channels, we work together to grow brands that audiences can't help but love.
Our family of brands, Fahlgren Mortine, TURNER and TinyWins, span integrated communications, travel and lifestyle, and digital innovation, giving us the range and depth to deliver for clients locally, regionally and nationally.
Momentum is nothing without the people driving it. See who we are at https://theshipyard.com/culture before you hit apply!
SUMMARY
We are looking for a smart, experienced, and motivated Account Manager to join our San Diego team.
At The Shipyard, our Client Engagement team is on a mission to be trusted advisors to our clients, working in partnership to engineer brand love and drive successful business outcomes.
The Account Manager is a trusted go-to person for the clients on day-to-day requirements, issues and challenges. Working on one or more accounts, this person functions as the “glue” that keeps client programs of work and people moving together to deliver executional excellence.
This is a hybrid work from home/office position (in-office attendance is required on Tuesdays & Thursdays) and the candidate must live near San Diego, CA .
At The Shipyard, we know that it's your unique talents, backgrounds, and perspectives that make you who you are, just like our team, who come from various career paths and experiences. We believe we can't be truly diverse without you bringing your most authentic self to the agency.
Studies show that people from marginalized communities may not always apply for positions if they don't meet every single requirement in a job posting. At The Shipyard, we encourage you to apply even if you don't meet all the requirements. We believe that your passion for what we stand for — our values and purpose — is just as important as meeting every checkbox.
WHAT YOU’LL DO
You will manage the daily workflow of assigned client(s) under the direction of an Account Supervisor or Account Director.
Business Leadership
Understanding, growth and workflow management across key advertising agency business functions:
Relationship management of both client & internal teams
Paid media campaign planning & management – digital and traditional
Data & Analytics – paid media performance & optimization
Strategy – research & analysis of industry trends, competitive data
Creative – concepting & execution
Production – TV, digital, radio & web
Demonstrate understanding of client business objectives, utilizing to provide key direction or make decisions
Demonstrate understanding of client’s business results
Provide support on efforts to propel the client’s business forward such as competitive reviews
Support annual account planning process for assigned account(s)
Support the development of client business reviews for assigned account(s)
Financial Management
Coordinate project estimates with agency producers
Manage getting client signatures on project estimates
Track all approved estimates and monthly billing on client Budget Tracker, laddering updates to Account Supervisor or Account Director
Review monthly billing packets for accuracy and alignment within total budget
Be an agency advocate, managing work as efficiently as possible to enhance profitability
Recognize scope changes and elevate to Account Supervisor or Account Director
Talent Usage Management/ Tracking
Relationship Management
Interact professionally with various levels of Company employees and outside representatives
Serve as primary point of contact for clients and foster positive, consistent, trusted client interactions
Foster positive, trusted agency relationships across disciplines/departments
Contribute to a culture of collaboration and…