Passionate about great food, exceptional service and unforgettable experiences? Come lead the experience at The Social House.
At The Social House , we’re more than a hotel. We’re a collection of experiences, stories and spaces designed to inspire connection.
From our award-winning restaurants and vibrant events to our thoughtfully curated guest experiences, we bring together creativity, culture and exceptional hospitality to create something distinctive.
We’re looking for a passionate, hands-on and results-driven Restaurant Manager to join our team and bring our restaurant experience to life.
If you’re a natural leader who loves being on the floor, thrives in a fast-paced environment and knows how to turn great service into memorable guest experiences and strong business performance, we’d love to meet you.
About the Role
As Restaurant Manager, you’ll lead the day-to-day restaurant operations, ensuring every guest receives exceptional service while the team delivers consistent standards and strong commercial results.
From motivating your team and creating memorable dining experiences to driving sales, managing costs and maintaining operational excellence, you’ll play a key role in shaping how guests experience The Social House.
We’re looking for a leader who leads by example, takes ownership and understands that exceptional hospitality is a combination of people, passion, precision and performance.
What You’ll Be Doing
1. Restaurant Operations & Service Excellence
Lead daily restaurant operations to ensure smooth, efficient and seamless service.
Maintain exceptional food, beverage and service standards throughout every shift.
Conduct regular floor walks, monitor service delivery and ensure the restaurant is always guest-ready.
Oversee opening and closing procedures and ensure operational readiness.
Ensure compliance with restaurant SOPs, hygiene standards, health and safety requirements, and applicable licensing regulations.
Work closely with Kitchen, F&B, Reservations, Housekeeping, Engineering and other departments to deliver a seamless operation.
2. Guest Experience & Relationship Management
Create warm, attentive and personalised dining experiences that exceed guest expectations.
Be present on the floor, engaging with guests and ensuring their needs are anticipated and met.
Handle guest feedback and complaints with professionalism, empathy and effective service recovery.
Build strong relationships with regular guests and support guest loyalty and retention.
Champion the distinctive Social House experience at every guest touchpoint.
3. Team Leadership & Development
Lead, coach and inspire the restaurant team to deliver outstanding service consistently.
Plan staff schedules and allocate duties according to business levels and operational needs.
Conduct pre-shift briefings, team meetings and regular performance discussions.
Monitor attendance, grooming, conduct and adherence to service standards.
Identify training needs and support continuous learning and development.
Build a positive, accountable and collaborative working environment where people feel motivated to perform at their best.
4. Sales, Revenue & Business Performance
Drive restaurant sales and identify opportunities to maximise revenue.
Monitor daily sales, covers, average spend and other key performance indicators.
Champion upselling and suggestive selling to enhance guest experiences and increase average spend.
Support promotions, special events and initiatives that attract guests and increase restaurant traffic.
Monitor sales performance and implement practical strategies to achieve business targets.
Ensure restaurant revenue is accurately handled, recorded and reported.
5. Cost, Stock & Inventory Control
Monitor food, beverage and operational costs in collaboration with Finance and Cost Control.
Maintain effective controls over stock, requisitions, transfers, wastage and breakages.
Monitor portion sizes and ensure adherence to approved recipes and product…