Join us as
There's always something happening at The Usual Rotterdam! Luckily, you're never on your own. Together with an enthusiastic team of housekeepers and supervisors, you make sure our rooms and public areas look their best every day and our guests feel right at home.
At The Usual, we believe travel can be a force for good. We are building a new generation of hotels that combine thoughtful design, meaningful hospitality and responsible business practices. Our hotels are places where guests feel instantly welcome, locals feel at home and teams are empowered to bring their authentic selves to work every day. To strengthen our team, we're looking for a Housekeeping Manager . Are you ready to take the lead, roll up your sleeves, and make a difference together with your team? Join us on our journey!
Be you with us
Our culture is built on taking ownership, collaboration and continuous improvement. We own it, we care deeply and we stay curious together. We challenge ourselves to think differently, move fast and create experiences that matter. As Housekeeping Manager, you will play a vital role in bringing that vision to life.
The role
As our Housekeeping Manager, you're the one who keeps an overview, motivates the team, and makes sure everything runs smoothly behind the scenes. You know how to bring people together, maintain high standards, and keep the daily operation running like clockwork. From spotless guest rooms to welcoming public spaces, you make sure every corner of our hotel reflects The Usual's standards. Your responsibilities are, among other things:
Lead and inspire: Manage, coach, and support the housekeeping team, creating a positive and collaborative working environment. Lead by example and step in whenever an extra pair of hands is needed.
Keep things running: Oversee daily housekeeping operations, including room assignments, cleaning schedules, staffing levels, and workload distribution, ensuring rooms are ready on time and operations run efficiently.
Set the standard: Conduct regular room inspections and quality checks to ensure guest rooms, public areas, and back-of-house spaces consistently meet our cleanliness, hygiene, and presentation standards.
Work together: Collaborate closely with Front Office, Maintenance, and other hotel departments to coordinate room availability, address maintenance issues, and ensure smooth daily operations.
Take ownership: Monitor housekeeping supplies, linen, equipment, and departmental costs. Manage budgets, minimise waste, and ensure resources are used efficiently without compromising quality.
Make every stay count: Respond proactively to guest feedback and housekeeping-related requests, resolving issues quickly and ensuring every guest enjoys a comfortable and welcoming stay.
Stay curious: Identify opportunities to improve workflows, service quality, and team performance. Introduce practical improvements that make daily operations smarter and more efficient.
Care deeply: Support the recruitment, onboarding, training, and development of team members. Create an environment where everyone feels welcome, respected, and valued.
Keep it safe: Ensure compliance with health, safety, hygiene, and cleaning procedures, including the safe handling and storage of cleaning products and equipment.
Do good: Contribute to our sustainability ambitions by encouraging the responsible use of cleaning products, water, energy, and other resources, while finding ways to reduce our environmental footprint.
What you'll bring to the table
You've been there: You have at least 2–3 years of experience in housekeeping within the hospitality industry, including experience in a supervisory or managerial role.
You're a natural leader: You know how to motivate, coach, and develop a diverse team, creating a positive working environment where everyone feels valued.
You've got an eye for detail: You take pride in maintaining high cleanliness and presentation standards and notice the little things that make a…