Our inland marine claims team is seeking a Sr Adjuster Service Claims in our Worcester, Ma location. This is a full-time, exempt role eligible for a Hybrid/Flex work arrangement.
Position Overview:
The Adjuster Service Claims is responsible for managing a caseload of moderately complex property damage and liability claims from initiation through resolution. This includes determining coverage, conducting thorough investigations, evaluating damages, interpreting contractual liability provisions, and negotiating settlements in accordance with policy terms, customer agreements, best practices, and jurisdictional requirements. The role involves direct communication with insureds, claimants, agents, vendors, attorneys, and third parties, as well as accurate management of claim data and documentation.
This position primarily supports claims within the Moving & Storage/Household Goods business and requires experience evaluating contractual liability, transportation-related exposures, commercial customer agreements, and litigated matters. The ideal candidate will possess strong analytical, investigative, negotiation, and relationship management skills and thrive in a highly specialized claims environment.
In this role you will:
Manage a caseload of moderately complex service, property damage, and liability claims from intake through resolution.
Conduct thorough investigations, assess liability, evaluate damages, and determine coverage using established procedures and sound claim judgment.
Analyze contracts, tariffs, bills of lading, warehouse receipts, valuation provisions, and transportation-related agreements to evaluate liability and claim exposure.
Interpret commercial coverages and apply policy provisions, legal principles, and contractual obligations to claim investigations and resolution strategies.
Engage underwriting, legal, vendors, and other stakeholders for comprehensive investigation and evaluation.
Identify and refer suspicious claims to the Special Investigation Unit.
Transfer risk to appropriate parties and identify subrogation opportunities to support successful recovery efforts.
Maintain appropriate adjuster licenses and continuing education credits.
Handle claims within assigned authority limits while exercising discretion and independent judgment.
Set reserves and authorize payments within scope of authority.
Review and validate new claims; conduct investigations and document findings.
Coordinate with internal and external stakeholders to resolve claim issues while adhering to established claims handling procedures.
Utilize technology and data tools to enhance claims processing efficiency and accuracy.
Resolve claims with a customer-centric approach while balancing contractual, legal, and business considerations.
Maintain detailed and compliant documentation of claim activities, investigations, negotiations, and communications.
Manage litigated files and collaborate with defense counsel, experts, and internal stakeholders to develop effective resolution strategies and achieve favorable outcomes.
May represent the company in mediations, arbitrations, and trials. Participate in problem-solving discussions and cross-functional coordination.
Handle sensitive communications professionally and translate complex coverage, liability, and contractual concepts for diverse audiences.
Mentor entry-level adjusters and share best practices learned through training and experience.
Provide exceptional customer service, educate customers and business partners, and ensure satisfaction throughout the claim lifecycle.
Ensure compliance with all licensing requirements and applicable statutes, regulations, and industry standards.
In this role you will:
Bachelor’s degree or equivalent experience with claim handling. Typically requires 5–10 years of adjusting experience.
Experience handling transportation, logistics, household goods, moving & storage, inland marine, cargo, commercial property damage, or liability claims strongly…