Job Description
The Director of GTM Strategy & Operations, MidLaw, will be responsible for driving the go-to-market (GTM) strategy and operations for the Mid Law customer segment. This role will involve developing and executing scalable initiatives that drive overall productivity and growth of the business. It involves overseeing channel planning and strategy, partnerships & alliances, sales technology utilization, enablement, professional development, and ensure alignment with our overall business objectives.
Key Responsibilities
Mid-Law Customer Success & Gen AI: Lead initiatives to enhance customer success and leverage generative AI technologies
Partnership & Alliances: Build and maintain strategic partnerships and alliances
Customer Lifecycle Mapping: Map out customer lifecycles to identify key touchpoints and opportunities for engagement
Channel Planning & GTM Strategy: Develop and execute channel planning and GTM strategies to drive business growth
Channel Enablement + Professional Development: Ensure that all channels are equipped with the necessary tools and resources to succeed
Key Initiative Management & Impact Measurement: Oversee key initiatives and measure their impact on business objectives
GTM Systems, Technology, Operational Efficiency: Optimize GTM systems, technology, and operational efficiency
Competitive Analysis: Conduct competitive analysis to identify market trends and opportunities
Market & Customer Research/Insights: Lead market and customer research initiatives, including the State of Small Law Survey and thought leadership efforts
Required Qualifications
Bachelor’s - or minimum of 8 years of professional experience required
3+ years in a role requiring an analytical skillset and experience deriving insights from data
2+ years of direct or indirect leadership experience
Experience presenting to executive audiences
Experience working in a cross-functional team with the ability to build effective relationships with stakeholders at an appropriate level (incl. senior-level relationships)
Preferred Qualifications
Adept in working with large and complex data sets and combining data from disparate sources
Ability to lead, coordinate, and engage peers and advance both strategic and operational progress
Action-oriented and self-motivated, able to prioritize and meet time-sensitive commitments
Excellent oral and written communication skills, with strong EQ
Highly organized and detail oriented
GTM experience and customer centric
Talent magnet, development, planning, and mentoring/coaching
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers,…