Print Client Relationship Representative
Job Description
We are hiring a Print Client Relationship Representative to join our Legal Print organization within Global Print at Thomson Reuters in Eagan, Minnesota. In this role, you will manage and strategically renew print contracts within an assigned territory while building strong client relationships and supporting business growth.
You will work collaboratively with sales representatives to improve account retention, identify business development opportunities, and deliver excellent client experiences. Your contributions will directly support revenue growth, client retention, and customer satisfaction.
Location: Eagan, Minnesota
Key Responsibilities
Manage client relationships and implement account plans designed to strengthen relationships, expand print and digital offerings, and increase client loyalty
Identify business development opportunities within your assigned territory and partner with sales representatives to support growth
Assist with negotiations and contract renewals to achieve revenue targets and strategic objectives
Proactively address customer concerns and provide timely, solutions-focused resolutions that build trust and client satisfaction
Participate in market analysis and share customer and market insights with internal teams to help inform strategic decisions, services, and product development
Accurately document customer calls, orders, and case activity within the CRM system while following established policies and guidelines
Required Qualifications
Bachelor’s degree in Business Administration, Sales, or a related field
At least 2 years of experience in client relationship management, account management, or a related field, with demonstrated ability to support client growth and retention
Excellent written and verbal communication skills with the ability to effectively engage and build relationships with clients
Strong customer service skills and a client-first approach
Understanding of the print and digital landscape with the ability to adapt to changing market conditions and client needs
Proficiency with CRM systems, such as Salesforce, as well as SAP and Microsoft Office Suite
Preferred Qualifications
Experience supporting contract renewals, negotiations, or territory-based account management
Experience identifying business development or account growth opportunities
Experience working within the print, publishing, legal, or professional services industry
Experience collaborating with sales teams and other internal business partners
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What’s in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with…