Pay Range: $16.00 to $17.00 per hour.
Employment eligibility is verified through E-Verify
Job Summary
We are seeking a reliable and organized Dispatcher to join our team. The ideal candidate will have experience in dispatching drivers, managing schedules, and optimizing scheduled stops along designated routes. As a Dispatcher, you play a pivotal role in connecting our valued customers, donors, and corporate partners with our dedicated staff. Your days are dynamic, balancing incoming calls, scheduling pickup requests, and providing vital support to our drivers in the field. In this role, you are not only a dispatcher but also the customer service liaison who creates a positive first impression and assists with inquiries.
Key Responsibilities
Professionally and courteously handle incoming calls from customers, donors, and corporate partners, providing them with information, assistance, and a positive experience
Act as a bridge between customers and donation pickup drivers, facilitating communication, scheduling, and addressing customer inquiries, concerns, or requests related to pickups
In partnership with the Head Driver, efficiently schedule and coordinate pickup requests, ensuring prompt and accurate communication with both customers and drivers to meet service expectations
Support drivers by providing them with essential information and updates throughout their assignments
Address customer issues or concerns promptly and effectively, seeking solutions and maintaining a high level of customer satisfaction
Handle multiple tasks simultaneously, managing call traffic, dispatch requests, and customer inquiries while maintaining professionalism and attention to detail
Serve as the central point of communication for the thrift store, ensuring that messages and information flow effectively between customers, drivers, and other store personnel
Make quick decisions and problem-solving judgments to resolve issues as they arise
Effectively utilize dispatching software and communication equipment proficiently to streamline operations and maintain accurate records
Provide administrative support to the store leadership team as needed
Provide support by conducting product research for our team of pricers as needed
Deliver timely feedback and observations to the leadership team regarding Drivers' performance, including adherence to lunch break policies
Qualifications
Previous experience in dispatching, logistics, or related field preferred
Strong organizational and time management skills
Excellent communication and customer service skills
Ability to work independently and as part of a team
High school diploma or GED preferred
Physical Requirements
Computer Work: The primary responsibilities of this role involve working on a computer and performing tasks that require prolonged periods of sitting, typing, and using a computer monitor.
Visual and Auditory: The role may require the use of visual and auditory senses to interact with computer screens, documents, and to communicate during meetings, both in person, remotely, and over the phone. Good hearing to detect warning signals and communicate effectively with coworkers and supervisors Possesses clarity of vision at 20 inches or less and 20 feet or more
Communication: Effective verbal and written communication is essential.
Manual Dexterity: Frequent use of hands and fingers for tasks such as typing, writing, and handling office equipment are necessary. Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands
Safety: Adherence to safety guidelines and protocols is required.
Mental capacity for determining time, place, and sequence of operations or action to be taken on the basis of analysis of data. May include prioritizing multiple responsibilities and/or accomplishing them simultaneously.
Work Environment
Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy…