THIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY
Position Summary
The Disaster Human Services Case Manager provides survivor-centered disaster human services case management during supported field or remote operations. The position conducts intake and screening, assesses disaster-caused and disaster-related unmet needs, works with survivors to develop individualized recovery plans, identifies and coordinates resources and referrals, monitors progress, and maintains complete and accurate case documentation. The Case Manager supports individual and family recovery while protecting privacy, promoting equitable access to services, and following approved operational procedures. This role is for a standing cadre that will deploy following disaster declarations.
The estimated travel commitment is up to 100% when cadre is deployed.
Job Duties and Responsibilities
Conduct disaster survivor intake, screening, and needs assessments using approved tools and procedures.
Work with survivors to develop individualized recovery plans, establish achievable recovery goals, identify barriers, and update plans as needs change.
Identify, verify, and coordinate available federal, state, tribal, territorial, local, nonprofit, and community resources that may address unmet needs.
Provide resource referrals and follow-up; assist survivors in navigating benefits, services, and recovery resources within the scope of the assigned mission.
Apply the FEMA sequence of delivery, when applicable, and support efforts to avoid duplication of benefits in accordance with program guidance.
Maintain regular survivor contact; document progress, unresolved needs, referrals, outcomes, and follow-up activities.
Complete case transfer, transition, and closure activities in accordance with approved procedures, including required file retention and reporting.
Enter and maintain accurate case information, assessments, recovery plans, referrals, forms, notes, and required statistics in approved case management systems.
Protect Personally Identifiable Information (PII), survivor records, and Federal information; comply with Privacy Act, confidentiality, cybersecurity, records-management, and Rules of Behavior requirements.
Use culturally responsive practices and support the inclusion of individuals with disabilities and others with access and functional needs.
Recognize concerns involving human trafficking, child or elder abuse and neglect, domestic or intimate partner violence, and post-disaster financial exploitation, and follow required reporting or referral procedures.
Coordinate with resource coordinators, benefits navigators, case management supervisors, government representatives, community organizations, service providers, and other mission partners.
Participate in required readiness activities, role-based training, exercises, Just-In-Time training, operational briefings, debriefings, hotwashes, and continuous-improvement activities.
Maintain deployment readiness, including required screening, credentialing, background investigations, training, and availability requirements.
Deploy within required operational timeframes and work in field, remote, or austere environments as assigned.
Perform other duties as assigned.
Demonstrate exceptional customer service, in everything you do, by placing the child, family, Veteran or client first .
Complete all required training.
Training Requirements
Orientation: Complete program orientation and all required program onboarding before assignment.
Pre-Deployment/Role-Based : Complete all approved training and credentialing required for the assigned role before deployment or access to Government systems, Federal information, PII, CUI, survivor records, or Government furnished equipment. Training may include responder health and safety; PII/privacy incident requirements; cybersecurity awareness; Rules of Behavior; state, tribal, and territorial human services program delivery; cultural competency; and inclusion of individuals with…