- Pay
- $42–54k
- Where
- Linthicum Heights, Maryland, US
- Level
- Mid
As the first point of contact for IT support, the Tier 1 Support Technician is responsible for resolving basic technical issues and ensuring smooth day-to-day operations for end users. You’ll provide front-line assistance for hardware, software, and system access problems, escalating more complex issues as needed while delivering prompt and professional service.
This is a direct-hire opportunity with our client in the digital marketing and media industry. It’s a great fit for someone starting their IT career who is eager to gain hands-on experience in a fast-paced, tech-centric environment. You’ll work closely with experienced IT staff, gaining exposure to a wide range of systems and support practices.
Responsibilities
Respond to user support requests via phone, email, and ticketing system
Troubleshoot and resolve basic issues with computers, printers, email, and software
Provide support for Microsoft 365, Windows OS, and commonly used applications
Assist with user account creation, password resets, and access permissions
Document incidents and solutions clearly in the help desk platform
Escalate unresolved or more complex issues to Tier 2 support or specialists
Support onboarding activities, including hardware setup and basic training
Follow established procedures and contribute to documentation updates
Qualifications
Associate’s degree in Information Technology or a related field (or equivalent experience)
0–2 years of experience in an IT support or help desk role
Familiarity with Windows OS, Microsoft 365, and basic troubleshooting tools
Good communication and customer service skills
Ability to follow procedures, ask questions, and work well in a team
IT certifications such as CompTIA A+ are a plus but not required
Job Benefits
Health, dental, and vision insurance
Paid time off, holidays, and sick leave
401(k) with employer match
On-the-job training and mentorship from senior IT staff
Opportunities for advancement into Tier 2 or specialized support roles
A collaborative and creative company culture
Salary Range
$42,000 – $54,000 annually, depending on experience, certifications, and technical aptitude.