Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!
We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.
Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.
This is your opportunity, come and be part of Sangre Tigo!
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Applied AI Specialist Implement, configure, deploy, operate, and optimize Artificial Intelligence use cases defined and prioritized by the Tigo Technology Center (TTC), ensuring their successful adoption, secure operation, and value generation for Technology, Operations, and Business teams.
The role is responsible for executing initiatives using approved corporate platforms and Information Security best practices, transforming business requirements into operational solutions that improve productivity, efficiency, and user experience.
AI Solution Implementation
Implement AI use cases according to the roadmap and priorities defined by TTC.
Configure AI assistants, agents, copilots, and intelligent workflows.
Customize and adapt corporate solutions to meet business requirements.
Conduct functional testing, validation activities, and production deployments.
Participate in trials, proof of concepts (PoCs), and production rollouts.
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Requirements Gathering and Analysis
Gather and document functional requirements from business users and stakeholders.
Analyze existing processes to identify dependencies and improvement opportunities.
Translate operational needs into solution configurations within approved corporate platforms.
Develop and maintain functional and technical documentation related to implemented solutions.
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Continuos Improvement
Monitor performance and adoption of implemented solutions.
Optimize prompts, AI agents, solution configurations, and related business processes.
Identify opportunities to improve productivity and user experience across TTC and Tigo operations.
Track solution adoption and effectiveness metrics.
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Training and Support
Develop user guides and training materials.
Provide functional support and troubleshooting for implemented AI solutions.
Deliver end-user training when required.
Ensure a smooth transition from implementation to operational support.
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Governance, Security and Compliance
Ensure compliance with corporate policies related to Information Security, Privacy, Data Governance, and AI Governance.
Follow Millicom standards, procedures, and guidelines for the design, implementation, operation, and support of digital solutions.
Apply Information Security best practices throughout the solution lifecycle, ensuring adherence to Security by Design and Security by Default principles.
Ensure that access controls, integrations, and information handling comply with applicable MIC policies, standards, and controls.
Maintain technical and operational documentation required for audits, compliance reviews, and corporate governance processes.
Key Interfaces
Internal Interfaces Head of Tigo Technology Center (TTC)
Receives priorities, strategic direction, and objectives for the AI roadmap.
Provides regular updates on progress, risks, outcomes, and implementation metrics.
Escalates dependencies, constraints, and resource requirements as needed.
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Technology Leaders (Telco & IT)
Identify, analyze, and implement AI use cases that improve operational efficiency, observability, incident management, information analysis, and technical process optimization.
Collaborate with technical and operational teams on requirements gathering, solution validation, and adoption activities.
Network Operations Center (NOC)
Implement AI-driven solutions focused on proactive monitoring, event management, reduction of manual activities, and operational…