IT Infrastructure Service Management Specialist I (Bilingual Korean required)
Timpl had partnered up with a global EV battery manufacturing company and is
looking for an IT Infrastructure Service Management Specialist I
Summary:
We are looking for talented people with experience in IT Service Delivery and IT
Service Support for IT infrastructure. This role is responsible for managing and
improving the company’s IT Infrastructure so that raises IT services level.
Responsibilities:
* IT Service Delivery
- IT Budget Management
- Establishing IT service delivery plan that reflecting the HQ’s IT policies
- Attend the company-wide IT infrastructure council, check company-wide policy
directions, and then apply to the business site
- Ensure Service Level Agreements (SLAs) are delivered in adherence to IT
standards and contractual agreements
- IT Contract, Agreement, and Payment Management
* IT Service Support
- Service Desk Management
- IT Issue Management : Lead, drive, facilitate and chair all investigation
activities, meetings, and conference calls to support major incidents. Drive the
critical issue process for live service to rapidly resolve complex IT issues and
ensure effective communication with IT partners and the business to keep them
informed of resolution progress.
- IT Change Management
- IT Asset Management (Hardware, Software)
* Perform other duties as assigned
Qualifications:
* Bachelor’s degree in Information Technology, Computer Science, or related
field (Required)
* Relevant experiences
Experience:
* 3+ years of experience in Information Technology (Required)
* Experience in managing end-to-end IT services delivery and operations
* Experience in maintenance of networks, servers, or client management
Skills:
* Bilingual skills, writing and speaking, in English and Korean preferred
* Effective communication and presentation skills
* Ability to solve problems by proactively collaborating with related teams on
issues
* Possible to work flexible hours as needed to support entire production team
and to work with HQ remotely