Who we are:
Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste.
We’d love to hear from you if:
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.
Overview
As Project Management Director, Client Delivery Operations, you will partner closely with the Chief Client Officer and Client Delivery leadership to make that work move. You will take high-priority initiatives from idea to execution, turning broad goals into clear plans, aligning the right stakeholders, establishing momentum, and ensuring critical decisions do not stall.
You will create the operating rhythm behind Client Delivery’s biggest priorities: defining outcomes, building workplans, clarifying ownership, managing dependencies and risks, preparing executive discussions, and keeping commitments visible through to completion. You will bring order to ambiguity, help leaders see the trade-offs in front of them, and make it easier for teams to focus on what matters most.
This role succeeds through judgment, credibility, and follow-through. You will influence senior stakeholders without relying on formal authority, earning trust by bringing clarity to complex work, asking the right questions, and helping the organization deliver on the commitments that matter most to clients and the business.
Key Responsibilities
Executive Priority & Strategic Program Leadership
Serve as a trusted operating partner to the Chief Client Officer, translating strategic priorities into clear programs, workplans, milestones, owners, decision points, dependencies, risks, and measures of success.
Independently lead high-priority, cross-functional programs that strengthen Client Delivery operations, planning effectiveness, delivery consistency, strategic execution, and organizational readiness.
Establish and maintain operating cadences for executive priorities, including planning sessions, initiative reviews, working meetings, decision logs, action tracking, and leadership updates.
Prepare concise, decision-ready materials for executive discussions, including program updates, risks, options, trade-offs, recommendations, and next steps.
Bring structure to ambiguous or fast-moving initiatives by clarifying the problem, aligning teams on goals and ownership, surfacing unresolved decisions and risks early, and recommending practical paths forward.
Client Delivery Operations
Lead programs and process improvements that strengthen Client Delivery effectiveness, consistency, accountability, and readiness by identifying recurring friction, unclear ownership, handoff gaps, and opportunities to improve how teams serve clients.
Develop practical operating models, workflows, templates, process documentation, governance, and communication approaches that improve visibility and reduce rework.
Support strategic planning, annual priorities, organizational changes, major client-delivery initiatives, and other high-impact operational work as assigned by the Chief Client Officer.
Coordinate work across Business Operations, Client Partnership, Delivery, Finance, Talent, Product, Analytics, and other relevant teams; track outcomes and operational metrics to ensure initiatives are…