What are we looking for
The Head of Culinary Experience is responsible for the leadership, performance, quality, and continuous development of all culinary journeys across the organization.
Reporting directly to the Director of Hospitality Operations, this role ensures the consistent delivery of exceptional culinary experiences that support the overall client journey and reflect the organization’s luxury service standards.
The Head of Culinary Experience combines operational leadership with a hands-on approach, remaining actively involved in daily operations while overseeing culinary quality, food presentation, hygiene standards, cost control, inventory management, team development, and cross-functional collaboration.
This role is accountable for maintaining the highest culinary standards across all properties while continuously improving processes, service delivery, and operational efficiency.
Your Responsibilities
Culinary Leadership & Operations Lead and oversee all culinary operations across the organization.
Maintain close involvement in day-to-day operations and remain visible within the business.
Ensure all culinary services are executed in accordance with established standards and client expectations.
Provide leadership, direction, and support to all culinary team members and freelance chefs.
Lead through a hands-on, leading-by-example approach.
Create a culture of professionalism, accountability, consistency, and excellence.
Culinary Quality & Client Experience Ensure a consistently exceptional culinary experience throughout every stage of the client journey.
Monitor and evaluate food quality, presentation, execution, and service standards across all properties.
Conduct regular reviews of plating, menu execution in collaboration with BIO-R, product quality, and overall culinary performance.
Ensure culinary offerings align with individual client preferences, dietary requirements, medical recommendations, and wellness objectives.
Continuously identify opportunities to elevate and refine the culinary experience.
Support the development of innovative culinary concepts while maintaining operational consistency.
Team Leadership & Development Lead, manage, and develop all Chef Butlers, including freelance chefs.
Build and maintain a high-performing culinary team capable of delivering exceptional standards consistently.
Conduct regular performance reviews, coaching sessions, and development discussions.
Provide clear direction, expectations, and ongoing feedback.
Support recruitment, onboarding, training, and succession planning initiatives.
Foster a culture of continuous learning and professional growth.
Freelance Chef Management Maintain oversight of the freelance chef network and ensure alignment with company standards and expectations.
Evaluate performance, provide coaching, and identify development opportunities.
Ensure all freelance chefs understand and consistently execute established culinary and operational standards.
Maintain strong relationships with freelance chefs while driving accountability and performance.
Support workforce planning and resource allocation in line with operational requirements.
Standards, SOPs & Continuous Improvement Ensure all culinary SOPs, standards, and operational procedures are consistently followed.
Regularly review, update, and expand SOPs to support operational excellence and enhance the client experience.
Establish clear quality benchmarks and performance expectations.
Conduct regular audits and operational reviews.
Drive continuous improvement initiatives across all culinary operations.
Implement best practices and industry-leading standards where appropriate.
Hygiene, Grooming & Compliance Ensure strict compliance with all food safety, hygiene, sanitation, and health regulations.
Maintain impeccable standards of personal grooming, appearance, and professionalism throughout the culinary team.
Conduct regular hygiene inspections and quality checks.
Ensure all kitchens remain…