Life tastes better with ice cream
With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.
What truly sets us apart is how we work.
We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.
We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.
The role
Quality is a key driver of competitive advantage and consumer trust. The Quality Strategy & Culture Senior Manager plays a key role in shaping and activating the global Quality agenda across the business.
Working closely with the Chief Quality Officer and Quality Leadership Team, the role connects business priorities, Quality risks and opportunities into a clear strategy, programmes, goals and governance.
The role drives transformation by translating strategy into action, building an engaged global Quality community, and using communication, storytelling, digital tools and AI to simplify work, accelerate collaboration and increase impact.
Through strong cross-functional partnerships and high-impact engagement, the role helps embed Quality into how the business makes decisions, manages risk and delivers great consumer and customer experiences.
What you'll be responsible for
Quality strategy & priorities: Partner with the Chief Quality Officer and Quality Leadership Team to shape and evolve the global Quality strategy, priorities, programmes, goals and KPIs, aligned with business and Supply Chain priorities.
Strategy activation & governance: Translate strategy into clear programmes, roadmaps and governance, connecting global priorities with Business Unit needs and creating clarity on ownership, decisions, progress and outcomes.
Transformation & continuous improvement: Lead and enable strategic transformation initiatives across Quality, challenge established ways of working, simplify processes and mobilise stakeholders to embed sustainable improvements.
Quality culture: Shape and lead the global Quality Culture programme, embedding Quality into everyday decisions and strengthening consumer and customer focus across the organisation.
Community building & engagement: Build and engage the global Quality community, creating strong networks and forums for collaboration, knowledge sharing, recognition and collective problem solving.
Communication & storytelling: Translate complex Quality priorities, risks, performance and achievements into simple, compelling narratives for senior leaders, Quality teams and wider business audiences.
Events & activations: Shape and deliver key global Quality events, campaigns and engagement moments, working across functions and geographies to drive participation, understanding and action.
Digital & AI enablement: Use digital tools, data and AI to improve how Quality insights are generated, communicated and shared, and identify practical opportunities to simplify work, strengthen collaboration and accelerate decision-making.
Cross-functional partnership: Build strong partnerships across Supply Chain, R&D, Marketing, HR, Communications, Legal and other functions to integrate Quality priorities into broader business agendas.
Performance & insights: Connect Quality goals, KPIs, consumer and customer insights, and stakeholder feedback to identify trends, priorities and opportunities and support effective leadership decisions.
External perspective: Bring relevant…