Position:
Manager, Recreation
Vacancies:
1
Job Type:
Permanent, Full-Time
Department:
Leisure Services
Reports to:
Director, Community Services
Grid Line:
OOS-5
Work Location:
Bob Snodgrass Recreation Complex
Job Posting Date:
October 13, 2026
Job Closing Date:
Posting will remain open until filled
General Accountability:
The Manager, Recreation provides management, planning, direction, and operational oversight of the Bob Snodgrass Recreation Complex (arenas, field house, and concession). This position requires a strong and creative leader with expertise in recreation programming, facility operations, and customer service delivery. The incumbent works with a high degree of independence in an environment that requires ongoing initiative and proactive leadership to ensure that recreation offerings (facilities and programs) and customer service experiences are accessible. responsive and aligned to community needs.
Duties:
Cultivates and leads a positive culture and respectful work environment which aligns to the organizational values and workplace culture
Develops short and long-range strategies and direction for the division that aligns with the Town’s strategic vision
Provides leadership, coaching, and guidance to the recreation teams (Community Outreach, Adult and Child Programs, User Groups, Customer Service and Facilities)
Hires, trains, and supervises the recreation, program and facility staff
Establishes and sets employee performance expectations for the division, and provides mentorship and direction to keep the team motivated, focused and encouraged to identify innovative approaches to enhance and continuously improve performance and service delivery
Instills cooperative and collaborative teamwork as the leader of a diverse recreation group
Establishes and implements the service delivery model for the division ensuring excellent customer service
Monitors customer feedback and satisfaction levels, identifying opportunities to enhance service delivery and improve the overall customer experience
Responds to and resolves complex customer concerns and escalated service issues in a professional and timely manner
Develops and maintains effective working relationships with key internal and external stakeholders
Coordinates closely with the Manager, Aquatics to support integrated recreation service delivery and facility operations
Liaises with community groups, user groups, boards, agencies and industry partners to foster positive relationships and advance recreation activities
Monitors industry and community trends and develops strategic recommendations to address emerging needs and opportunities
Develops and maintains effective working relationships with internal and external stakeholders
Establishes, monitors, and evaluates operational performance measures for recreation facilities and programs, including participation levels, facility utilization rates, revenues, customer satisfaction, service levels, and other key performance indicators. Uses data, trends, and customer feedback to support decision-making, identify improvement opportunities, and recommend operational changes
Coordinates and directs the preparation of long-range operational and capital budgets and business plans for the division. Monitors and analyzes revenues, expenditures, cost recovery targets, and operational performance, identifying opportunities to improve financial sustainability, operational efficiency, and service delivery. Develops financial forecasts and recommends adjustments to fees, charges, programs, and facility utilization strategies as required
Provides strategic and operational oversight for recreation facilities, programs, customer service operations, and associated services
Ensures the development, implementation and administration of bylaws, policies, procedures, and standards, for effective and efficient operation and maintenance
Maintains accurate operational records, reports, and statistics as required by the Town and regulatory…