About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Key Responsibilities
1. Shipment Coordination & Customer Service
Manage daily ocean import shipments, including FCL and LCL.
Monitor shipment status from pre-arrival until final delivery.
Provide timely shipment updates and respond to customer inquiries.
Coordinate with overseas offices, shipping lines and customers on shipment documentation.
Handle shipment issues, customer complaints and operational escalations promptly.
2. Import Documentation & Customs Clearance
Review shipping documents, including BL, commercial invoice, packing list and relevant permits.
Coordinate preparation and submission of customs declarations (K1, K8, K9, where applicable).
Follow up on Customs approval, duty payment and cargo release.
Ensure shipping documents are accurate and received on time to avoid clearance delays.
Liaise with Customs and relevant parties to resolve documentation discrepancies.
3. Delivery & Vendor Coordination
Arrange container collection, transportation and delivery with appointed hauliers.
Monitor delivery schedules and ensure timely completion.
Coordinate with warehouses, CFS operators and transport vendors when required.
Monitor container free time to minimize storage, demurrage and detention charges.
Follow up on proof of delivery (POD) and shipment closure.
4. Billing & Cost Control
Ensure timely and accurate customer billing.
Verify vendor invoices and operational charges.
Monitor shipment profitability and avoid unnecessary additional costs.
Follow up on outstanding WIP, accruals and billing requirements.
Ensure billing and cost postings are completed within company KPI timelines.
5. System Updates & KPI Compliance
Maintain accurate shipment records and milestones in CargoWise One (CW1).
Ensure shipment events are updated promptly.
Monitor pending shipments, delivery status and outstanding operational actions.
Comply with company SOPs, internal controls and customer requirements.
Support departmental KPI performance, including response time, billing timeliness and shipment milestone accuracy.
Job Requirements
Diploma or Degree in Logistics, Supply Chain Management, Business Administration or related field.
Preferably 1–3 years of experience in ocean freight forwarding, particularly import customer service or operations.
Knowledge of ocean import procedures, shipping documentation and Malaysian customs clearance.
Experience with CargoWise One (CW1) is an advantage.
Good communication skills in English and Bahasa Malaysia.
Customer-oriented, responsible and able to manage multiple shipments independently.
Good coordination, problem-solving and time-management skills.
Able to work under pressure and meet operational deadlines.
Preferred Candidate Profile
Experience handling FCL/LCL ocean import shipments.
Familiar with Port Klang operations, shipping lines and haulier arrangements.
Understanding of customs declaration processes and import documentation.
Proactive in customer follow-ups and operational problem-solving.
Strong sense of ownership and accountability.
Willing to learn and adapt to new processes and customer requirements.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a…