About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Location: Toll Office in East Singapore / West Drayton, UK / Hamburg, Germany / US (Flexible)
Summary
As the VP, Global NVOCC & Ocean Governance, you will be responsible for establishing and driving a world-class governance, compliance, and operational excellence framework across the organization's global ocean freight and NVOCC operations. This strategic role will ensure regulatory compliance, optimize carrier incentive programs, strengthen operational controls, and enhance global performance through standardized processes, governance, and continuous improvement initiatives. You will work closely with Ocean Procurement, Trade Management, Operations, Finance, IT, and regional stakeholders to deliver consistent execution and maximize commercial value across the global network.
What Are Your Responsibilities?
Own the global NVOCC governance framework and serve as the organization's subject matter expert for NVOCC operations, compliance, and governance.
Ensure compliance with global maritime and NVOCC regulations, including FMC/OTI, OSRA, tariffs, NRAs, ENS/ICS2, AMS/ISF, ACI/eManifest, and other advance cargo filing requirements.
Establish and maintain global standards for licensing, bonding, tariff management, Bills of Lading, documentation, regulatory filings, record retention, and detention & demurrage compliance.
Monitor regulatory developments and translate changes into practical policies, procedures, controls, and training programs.
Lead global audit, risk management, and compliance initiatives, driving corrective actions across regions and countries.
Own and optimize global carrier commitment and Volume Incentive Discount (VID) programs , partnering with Ocean Procurement and Trade Management to manage agreements, MQCs, allocations, and preferred carrier strategies.
Monitor carrier performance, commitment attainment, incentive realization, and financial outcomes, while leading cargo steering and optimization reviews to identify risks and opportunities.
Validate carrier incentive calculations and collaborate with Finance on accruals, invoicing, and collections.
Define and maintain global operating standards across booking, documentation, manifesting, regulatory filings, cargo release, invoicing, and shipment closure processes.
Act as the escalation point for complex operational, commercial, and regulatory issues across the global ocean network.
Drive continuous improvement initiatives to enhance compliance, operational efficiency, service quality, and commercial performance.
Partner with Digital and IT teams to automate compliance controls, reporting, documentation validation, VID tracking, and exception management.
Establish and monitor global KPIs covering compliance, operational performance, carrier commitments, and incentive attainment.
Develop management dashboards and reporting that provide visibility into operational performance, compliance risks, and commercial outcomes.
Lead root cause analysis and corrective action programs arising from audits, operational incidents, and regulatory findings.
Develop global SOPs, training programs, and certification standards while building a network of regional NVOCC experts to drive consistent execution and best-practice sharing worldwide.
You Have These Experience & Skills
Essential Requirements
8-12+ years of experience in ocean freight forwarding, NVOCC operations, ocean carrier management, or international logistics.
Strong knowledge of global NVOCC regulations, ocean freight compliance requirements, and industry…