Install Specialist
Tommy’s is looking for an Install Specialist to assist Engineering, Install Coordination, Production, and on-site installers with process improvements and implementation. This role serves as a key link between the field and internal teams, keeping equipment installations consistent, efficient, and continuously improving.
What can Tommy's offer you?
Base pay and eligibility for annual profit-sharing bonus
Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
Dependent Care FSA with on-site Daycare options
401k match and complimentary financial planning services
Paid time off and paid holidays
Opportunity for continued education and tuition assistance
Valuable learning and development program
Significant ability to grow internally for motivated and strong performing team members
Fun, energetic, family-oriented work culture with an emphasis on team member morale
Growing nationwide brand / presence
Position Responsibilities:
Serve as the central point of contact for recurring install issues and improvement opportunities.
Gather field feedback and document equipment concerns, missing materials, assembly challenges, and installation obstacles for internal teams.
Track open issues, establish ownership and next steps, and communicate progress to affected crews.
Coordinate with R&D on install-related innovations, testing, and approval.
Ensure install teams understand approved changes to equipment packages, assembly methods, and procedures.
Evaluate and review install work orders to help maintain proper procedures, checklists, and consistency.
Work with Production to identify changes in process or assembly builds that benefit install teams working remotely.
Travel to installation sites as needed to observe current practices, support crews, and validate improvements.
Conduct quarterly travel to stay current with install processes and updates.
Assist with conducting Tommy Direct Service maintenance work.
Other duties as assigned; duties and responsibilities may change at any time with or without notice.
Position Qualifications & Candidate Attributes:
High school diploma or GED.
2 years of on-site car wash equipment installation experience or equivalent.
Process-oriented and strong collaborator with ability to communicate and manage well at all levels of the organization and across various departments
Strong organizational and time management skills; ability to multitask and prioritize workload
Highly adaptable with strong problem-solving and critical thinking skills; ability to exercise good judgment and make sound data-backed decisions
High level of integrity and dependability with a strong sense of urgency and results-orientation
Views customer care as high priority; exhibits a positive can-do attitude
Displays a strong initiative and drive to identify gaps and fill them
Work Environment and Physical Demands:
This position operates dually in a warehouse environment and a professional office environment, with regular travel to installation and job sites. Warehouse operating hours are 6:00am - 5:00pm and office hours are 8:00am - 5:00pm. This role routinely uses standard office and warehouse equipment; travel is primarily local during the business day, with some out-of-town travel expected to support install teams and test equipment.
To successfully perform the essential functions of this job, team member must be able to:
Work and commute in all weather conditions
Travel primarily local during the business day, with some out-of-town travel to visit installs and job sites
Work in a fast-paced environment where they will often be multitasking
Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself and exchange information
Move about inside the office and warehouse
Remain in a stationary position 50% of the time if needed
Constantly operate a computer and other office productivity machinery such as keyboard, copy machine and printer
Move and…