Toshiba Global Commerce Solutions is seeking a Retail Technical Operations (RTO) Engineer is responsible for the deployment, integration, technical enablement, validation, and operational support of Toshiba retail solutions. RTO serves as the technical bridge between Product Engineering, customer environments, deployment teams, project teams, and support organizations to ensure successful solution delivery and long-term customer success.
The RTO Engineer combines platform expertise, deployment experience, troubleshooting skills, customer engagement, and operational discipline to support both new implementations and existing production environments. The role focuses on delivering consistent, scalable, and high-quality customer outcomes through engineering excellence, collaboration, and continuous knowledge sharing.
Responsibilities
Deployment Readiness
Assess customer environments for implementation readiness.
Review infrastructure, architecture, networking, hardware, software, and dependencies.
Conduct network readiness assessments and architecture validation.
Support certificate, security, and environment planning.
Validate hardware and software configurations and releases.
Identify technical risks, gaps, and readiness issues before testing, pilot, or production deployment.
Participate in deployment planning and technical reviews.
Solution Deployment
Provide technical guidance and engineering support during implementations.
Deploy and configure retail platforms and infrastructure components, including:
Controllers
Distributed Data and backup controllers
Terminal and Terminal Primary environments
ELERA platform solutions
TCxSky environments
SDK, JavaPOS, and Device Broker components
Configure and validate system environments.
Integrate retail peripherals and payment devices.
Support pilot deployments, production rollouts, and go-live activities.
Troubleshoot deployment-related issues and ensure successful implementation.
Technical Troubleshooting and Support
Diagnose and resolve complex technical issues across supported platforms.
Perform root cause analysis and performance investigations.
Troubleshoot infrastructure, network, deployment, and platform issues.
Analyze logs, technical evidence, and system behavior.
Reproduce issues and validate corrective actions.
Collaborate with Product Engineering on escalations and defect investigations.
Clearly document findings, conclusions, assumptions, and unresolved items.
Customer and Stakeholder Engagement
Work directly with customers, project managers, deployment teams, support organizations, and Product Engineering.
Lead or participate in:
Technical discovery sessions
Readiness and architecture workshops
Deployment planning activities
User Acceptance Testing (UAT)
Pilot deployments
Go-live support
Production rollouts
Troubleshooting sessions
Technical handoffs
Post-deployment reviews and After Action Reports
Communicate technical risks, decisions, blockers, and validation results.
Maintain strong customer focus and professional communication throughout engagements.
Knowledge Management and Continuous Improvement
Capture lessons learned from deployments, troubleshooting activities, and customer engagements.
Create and maintain deployment guides, troubleshooting playbooks, runbooks, standards, and technical documentation.
Contribute validated knowledge to the RTO Engineering Deployment Library.
Promote continuous improvement of deployment standards, operational processes, and troubleshooting practices.
Review and validate AI-assisted outputs before operational use.
Ensure documentation accuracy, governance compliance, and knowledge reuse across the organization.
Cross-Functional Collaboration
Partner with Product Engineering, Customer Support, Project Management, deployment teams, and customer IT organizations.
Provide technical readiness assessments, deployment guidance, validation support, and escalation assistance.
Help coordinate technical activities across multiple stakeholders…