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Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
About Us:
Trane is a leading provider of innovative digital solutions, dedicated to delivering outcome-based, scalable, and secure services tailored to the evolving needs of our clients. We drive technological advancement and exceptional service, enabling both our customers—and our teams—to achieve real impact in the marketplace.
Job Summary:
Trane Technologies is seeking an accomplished Digital Fulfillment Leader to drive the technical fulfillment excellence of our industry-leading Digital Service solutions. This senior, remote-based role is a unique blend of strategic leadership and hands-on technical execution. The ideal candidate is a results-oriented leader who will lead through influence, working closely with regional fulfillment teams to ensure customer success. You will be responsible for creating and implementing standard work, establishing systems of oversight and accountability, and aggressively driving the resolution of complex technical challenges. This role requires the ability to operate at a high strategic level while also being capable of diving deep into the technical details of Trane's digital offerings.
Key Responsibilities
Lead and coordinate the technical fulfillment strategy for Trane's digital SaaS solutions, ensuring a primary focus on customer success and timely execution.
Develop, implement, and enforce standard work for the onboarding, configuration, and ongoing operational oversight of all digital SaaS solutions to ensure quality and consistency.
Establish and manage metrics to track fulfillment timelines against customer expectations, driving accountability and ensuring on-time delivery.
Oversee and accelerate the execution of key customer deliverables, including Real-Time Analytics (RTA) and Measurement & Verification (M&V) services.
Act as the primary escalation point for complex technical fulfillment issues, leading cross-functional resolution efforts by coordinating with Trane's product, technical, and regional teams.
Champion the adoption of advanced algorithm applications and analytics beyond standard implementations to maximize customer value and system performance.
Engage with regional fulfillment leaders and their teams to enable, coach, and support them in delivering a consistent, high-quality customer experience.
Required Qualifications
Bachelor’s degree in Engineering, Business, Technology, or a related field (or equivalent experience).
10+ years of experience in technical fulfillment, project management, or an operations leadership role.
Demonstrated proficiency with Operational Excellence (Opex) methodologies (e.g., A3s, 9-Step Problem Solving, VSAs, RIEs, Lean).
Strong technical expertise in building automation systems, particularly Trane controls.
Experience with cloud-based platforms and SaaS solutions.
Proven ability to lead through influence and drive results in a matrixed organization.
Ability to travel up to 50%.
Preferred Qualifications
Direct experience with Trane’s digital solution portfolio, including Trane Cloud.
Familiarity with Measurement & Verification (M&V) tools and processes.
Experience in ROI modeling and value-based selling…