Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane® and Thermo King , sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
What's in it for you:
Trane in the Mid-Atlantic Region is hiring an Inside Sales Specialist. In this role, you will support customers and internal partners by helping ensure inquiries, quotes, orders, and day-to-day needs are handled accurately, efficiently, and with a high level of professionalism. This position plays an important part in delivering strong customer experience and supporting regional success through responsiveness, problem-solving, collaboration, and attention to detail.
The Inside Sales Specialist works closely with Account Managers and cross-functional teams to support customer needs, identify opportunities to add value, and help drive business results. This role is well suited for someone who thrives in a fast-paced, customer-focused environment and enjoys balancing service, sales support, and operational coordination.
What you will do:
Proactively engage customers by phone and email to understand their needs and provide prompt, effective support.
Respond to customer inquiries related to parts, equipment, orders, and general support needs in a professional and solution-focused manner.
Prepare quotes, process orders, and manage follow-up activities with a high level of accuracy and attention to detail.
Partner with Account Managers to support customer accounts and contribute to regional revenue goals.
Identify opportunities to add value for customers through related products, promotions, and solution-based recommendations.
Resolve customer concerns by identifying the best method of resolution while adhering to company policies and processes.
Maintain working knowledge of product offerings, systems, and internal resources to support customer needs effectively.
Collaborate with internal teams to ensure timely communication, issue resolution, and a seamless customer experience.
Maintain accurate documentation of customer interactions, quotes, orders, and follow-up activities.
Manage multiple priorities effectively in a fast-paced, customer-focused environment.
What you will bring:
High school diploma or General Education Degree (GED) required.
Associate’s or Bachelor’s degree preferred.
Previous customer service, inside sales, retail, or related experience preferred.
Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement, and safety.
Strong customer service skills and previous customer service experience are preferred.
Strong critical thinking and decision-making skills.
Ability to think creatively and approach challenges from multiple angles.
Solid Microsoft Office skills; advanced skills preferred.
Effective problem-solving skills.
Strong verbal and written communication skills.
Positive, team-oriented mindset.
Solution-focused approach.
Emotional intelligence and the ability to navigate a variety of situations effectively.
HVAC experience preferred but not required.
Annual Base Salary Range or Hourly Base Pay Range:
$41,000.00 - $82,809.99 Compensation Type:
Exception Hourly Incentive Eligible:
No Sales Commission Eligible:
No
Disclaimer : We strive to provide competitive compensation for this position, tailored…