Our Company:
Transition Management Corporation (TMC) provides industry-leading engineering staffing, integrated facilities, and project management services at many of the finest hotels and companies across the US. Since its inception in 2004, TMC has provided these services at landmark locations including Point72 Asset Management, The Baccarat Hotel and Residencies, The Aman New York, 1 Hotels, and Auberge Resorts.
Position Overview:
We are seeking an experienced Hospitality Team Manager with high-volume office management experience to oversee the daily operations of the hospitality and reception team at Point72’s New York office. The successful candidate will manage a team of 12-15 receptionists and hospitality coordinators, ensuring that all guest experiences, conferences, meetings, and related events are executed seamlessly and to the highest standard.
The Hospitality Team Manager is responsible for leading the front-of-house reception and hospitality teams while collaborating closely with cross-functional teams, onsite vendors, and internal stakeholders. The Hospitality Team Manager will report to the AGM of Hospitality and partner closely with that role to align daily operations with broader strategic goals. The Hospitality Team Manager will maintain a strong working knowledge of all reception and hospitality coordinator responsibilities to effectively train, support, and develop the team while ensuring seamless coverage and operational continuity. In this hands-on role, the Hospitality Team Manager will learn all aspects of how the team functions, not only to effectively manage, train, and support the team with in-the-moment questions but also to provide coverage when it becomes periodically necessary.
A significant part of this role is focused on people: recruiting, onboarding, training, coaching, and building a strong, energized, and respectful team. The Hospitality Team Manager will help attract and develop service-minded talent, create a welcoming and consistent onboarding and training experience, and foster a culture where team members feel encouraged, supported, and excited to grow. This role is ideal for someone who thrives on coaching others, boosting team morale, recognizing great work, and helping individuals build confidence and capability. Through clear standards, active engagement, and a genuine passion for service, the Hospitality Team Manager will cultivate a high-performing team rooted in professionalism, accountability, teamwork, and service excellence.
The following responsibilities and duties are subject to change at any time at management’s discretion, based on business and client needs.
Key Responsibilities:
Reception & Hospitality Management:
Oversee the front-of-house reception and hospitality team, inclusive of setting schedules, providing coverage, reviewing timesheets, approving overtime, and managing performance.
Ensure a seamless and professional experience for employees and visitors.
Maintain high standards of service and professionalism in the reception area, coordinating with security and building management as needed.
Manage conference room reservation conflicts with the highest level of professionalism and decorum.
Engage directly with end users to address requests or concerns.
Serve as a visible leader, providing hands-on support to the team during peak periods, high-volume visitor activity, large meetings, and events.
Audit current processes and systems and propose enhancements that drive efficiency, a positive customer experience, and innovation.
Maintain high standards of service, appearance, discretion, and professionalism across the team.
Act as a first point of escalation for reception and hospitality-related issues, resolving matters directly when appropriate and escalating more complex or sensitive issues to the AGM.
Oversee an effective plan that ensures reception desks, hospitality spaces, conference areas, and guest-facing environments remain clean, organized, stocked, and…