Job Description:
POSITION SUMMARY
As a key contributing leader of the Digital and IT leadership team, the Senior Director, Commercial and Clinical Solutions will define and drive the digital capabilities that support customer engagement, clinical operations, organ utilization, and the end-to-end clinical and customer journey. Focus on building and leveraging AI and digital solutions to help drive impact and effectiveness for our commercial and clinical teams, this leader will be charged with the following mandates:
Develop and execute the commercial and clinical solutions strategy, connecting customer engagement, clinical operations, organ utilization, and the full donor-to-recipient journey.
Build and maintain intuitive, reliable solutions for clinical specialists, surgeons, transplant centers, and other stakeholders across the clinical and customer experience.
Enable responsible use of advanced ML and AI models within applications to streamline workflows, improve decision support, and increase organ utilization.
As a visible leader in the organization, you will build trusted relationships with the commercial and clinical teams and be seen as the trust digital and AI advisor. You will be a player and a coach, translating frontline needs into scalable products and measurable improvements in customer experience, clinical efficiency, organ utilization, and patient impact.
RESPONSIBILITIES
This position is responsible for, but not limited to, the following:
Commercial and Clinical Solution Strategy
Partner tightly with commercial, clinical, medical, operations, data, infrastructure, enterprise applications, and cybersecurity teams to deliver integrated and compliant capabilities
Define and execute a multi-year product and capability roadmap for customer engagement, clinical operations, organ utilization, and the end-to-end clinical and customer journey
Build a deep understanding of the workflows, decisions, and information needs of clinical specialists, surgeons, transplant centers, and internal commercial and clinical teams
Establish product metrics and feedback loops that measure adoption, customer experience, clinical efficiency, organ utilization, quality, and business value
Commercial and Clinical Solutions
Own the lifecycle of commercial and clinical applications, including architecture, delivery, adoption, reliability, usability, support, enhancement, and retirement
Build and maintain solutions that enable clinical specialists and surgeons to coordinate care, access timely information, manage critical workflows, and make informed decisions
Lead the development and evolution of donor and recipient solutions that connect relevant data, activities, communications, and decisions across the transplant journey
Focus on usability and user experience simplification, drive adoption, user education and continuous feedback from the user base
Improve organ utilization workflows by reducing friction, increasing visibility, supporting timely coordination, and enabling data-informed actions
Ensure solutions meet applicable clinical, privacy, security, quality, regulatory, data-governance, and validation requirements
Partner with appropriate teams to build high value ML and AI use cases that will be embedded within your portfolio of solutions
MANAGEMENT RESPONSIBILITIES
Build and maintain a high performing team responsible to execute the scope of responsibility
Manage and maintain partner relationships across technology and service providers that support your function. Hold our partners accountable in getting the most value from our relationships
Develop organizational capabilities, succession plans and targeted talent development strategies to maintain a high performing team
PHYSICAL ATTRIBUTES
None identified
MINIMUM QUALIFICATIONS
Bachelor's degree in Information Technology, Computer Science, Engineering, Business, Health Sciences, or a related field
15+ years of progressive experience in digital products, commercial technology,…