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Team Overview
The Technical Platform Manager (TPM) is responsible for driving the strategy, roadmap, adoption, governance, and delivery of enterprise platform services that enable secure, scalable, and efficient software development and infrastructure operations across the organization.
This role partners with platform service owners, engineering leaders, architecture, security, compliance, cloud engineering, and application development teams to define platform capabilities, establish operational excellence standards, drive platform adoption, and deliver measurable business outcomes. The TPM serves as a strategic leader who balances platform scalability, reliability, security, developer experience, and cost optimization while ensuring enterprise platform services continue to meet evolving business and technology needs.
Platform domains may include Data Ingestion, Data Quality, ETL, Web Applications, Observability, Infrastructure Automation, PKI and Certificate Lifecycle Management , Developer Tooling, and Internal Developer Platforms.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview And Core Responsibilities
Data Platform Strategy & Roadmap Management
Define and manage the product roadmap for enterprise data acquisition, ingestion, correction, storage, and distribution platforms, including: Data Acquisition & Onboarding ServicesData Ingestion Pipelines (Batch and Real-Time)Data Quality & Validation ServicesData Correction Platforms (Consumer, Commercial, Fraud, MFI)Enterprise Data Store (EDS)Data Publishing & Distribution ServicesCDC, Streaming, and Event-Driven ArchitectureRedis and Low-Latency Data Access PlatformsData APIs and Data-as-a-Service Capabilities
Establish product vision and strategy for enterprise data platforms aligned with business growth, regulatory requirements, and customer needs.
Drive prioritisation of platform investments that improve data quality, scalability, timeliness, availability, and operational efficiency.
Partner with Engineering, Architecture, Product, Analytics, and Operations teams to define roadmap alignment, capability evolution, and technical strategy.
Balance regulatory obligations, technical debt reduction, platform modernization, and business-driven feature delivery.
Data Product Adoption & Customer Success
Drive adoption of enterprise data platform capabilities across internal and external consumers.
Develop deep understanding of data providers, operational users, analytics teams, product teams, and application consumers.
Establish feedback loops with stakeholders to continuously improve data acquisition, correction, fulfilment, and data access experiences.
Measure and report product adoption, service utilisation, customer satisfaction, data quality improvements, and business value realization.
Champion self-service capabilities that enable data onboarding, monitoring, corrections, and operational management with minimal engineering intervention.
Data Governance & Operational Excellence
Define and maintain operational frameworks governing data ingestion, validation, correction, retention, distribution, and lifecycle management.
Establish KPIs and success metrics across: Data AvailabilityPipeline ThroughputData FreshnessData AccuracyData CompletenessData Quality ScoresOperational SLA ComplianceCustomer AdoptionPlatform Reliability
Partner with Security, Risk, Compliance, and Data Governance teams to ensure alignment with enterprise policies and…