Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Dedicated Account Representative will be the primary interface with the client as a travel management point of contact. In addition to that, this role will support Client Management leaders and customer contacts on a day-to-day basis. Responsibilities include, but are not limited to, facilitating, compiling and overseeing execution of action plans, and providing end to end support for day to day travel program requirements and escalation support. Provide general assistance for monthly reporting packages and ad hoc data. Function as the key liaison between client management and service delivery to ensure program connectivity. Interact and support client in special projects and day-to-day requests such as policy exception management, crisis management and post trip reporting management. Leverage project management, analytical skills, and PowerPoint, Excel and industry knowledge to create more compelling and professional presentations.
What You'll Do :
Maintains client set up (customer IDs, DKs, Reason Codes, etc.) in GBT MI database to ensure consistent global reporting
Manage and prepare quarterly review reports, monthly & ad-hoc reports to the specification and timescales agreed with the client. Accountable for putting together & checking the accuracy of all scorecards. Assist with building Presentations in order to drive Internal business goals.
Undertake analysis of client needs and develop MI solutions to meet them.
Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation
Day to Day functions - support the day to day functions/processes so that the team can work on more strategic focus.
Accountable for helping to support interactive initiatives from a strategic and technology standpoint.
Assist with the implementation of new markets & services, ensuring all MI, service delivery, ijet & online processes have been implemented.
Support with the loading & upkeeping of PRDS requests. Help to audit the air fares checks requested by the client.
Provide overall client program support to CGM & Global Service Delivery Managers. Assist with putting together action plans, joining calls with the client or local markets when required.
Facilitate end to end resolutions utilizing internal resources and partnering with Amex GBT support groups.
Monthly Financial Settlements - Assists Client Manager to ensure all settlements are submitted to finance teams for regional consolidation or global collective on yearly accounts confirmation file.
What We're Looking For :
Thorough knowledge of the Business Travel Industry
A good understanding of business travel front Office, mid Office and back office Tools/Processes.
Highly Skilled With Microsoft Office (Excel, Powerpoint And Word)
Strong written and verbal communication skills with attention to detail
Proactive on problem solving & resourceful
Dedicated and the willingness to succeed.
Familiar with Amex GBT product knowledge
Ability to work under pressure and maintain flexibility. To prioritize and manage competing demands to meet deadlines
Ability to analyze & assess raw data to draw meaningful conclusions
Interaction and communication with diverse working styles, ability to build and leverage strong working relationships
Adaptation to change and new direction on short notice
Ability to identify issues or challenges requiring escalation
Ability to work under tight timelines and pressure of client driven deliverables / demands
Ability to build and leverage relationships effectively
Ability to learn technology and navigate resolution to technology issues using Amex GBT support channels
Thorough knowledge of insights reporting tool
Expert in designing…