Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Group Operations Specialist, you will lead the planning, execution, and strategic oversight of high-impact events. This is a critical client-facing role that requires both operational excellence and sophisticated business insight. You will serve as a trusted strategic partner, handling sophisticated, senior-level engagements while driving growth opportunities and operational improvements across our Global Business Travel platform.
What You’ll Do
Develop, plan, and flawlessly execute sophisticated, senior-level events that reflect the caliber and expectations of a Fortune 100 client
Serve as the primary strategic advisor on meetings strategy, process optimization, and technology infrastructure decisions
Build and maintain positive relationships with key partners, demonstrating deep understanding of client objectives and business priorities
Identify and unlock growth opportunities within the account while maintaining the highest standards of service delivery
Facilitate seamless collaboration across diverse Amex GBT entities to ensure cohesive, coordinated event delivery
Lead all collaborator calls and maintain awareness across event portfolios to ensure alignment and quality
Provide mentorship and guidance to travel support agents on group communication and travel logistics
Support US time zone coverage for multi-event coordination and customer inquiries
Lead end-to-end event operations including pipeline updates, spend monitoring, and infrastructure planning
Drive process improvements in partnership with Global Services teams, identifying efficiencies and standards
What We're Looking For
8+ years of customer-facing responsibility with Fortune 100 organizations, with shown success leading sophisticated, high-stakes relationships
Demonstrated expertise in events planning and delivery at a senior level
Deep knowledge of business travel operational processes, industry practices, and commercial dynamics
Proven knowledge using GDS, SABRE preferred
Strong commercial acumen with ability to navigate sensitive client relationships and strategic account considerations
Outstanding ability to collaborate across functional areas, geographies, and cultures with tact and influence
Consistent track record of delivering results under pressure while maintaining quality and client satisfaction
Outstanding time management and problem-solving skills with ability to balance multiple priorities
Outstanding communication and relationship-building abilities with both internal teams and external partners
Strategic attitude with ability to balance operational execution with business development opportunities
Candidates based in Eastern timezone will be strongly preferred based on business needs.
Location
United States
The US national base salary range for this position is from
$66,500.00 - $123,500.00
The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop…