Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
At its core, this is a client-facing project management role with a strong focus on change management, supplemented by real sales instincts: creating genuine urgency around a stalled decision, using scarcity to move a client to commit, and negotiating a client off a request that isn’t in their own best interest, without damaging the relationship. You should know how to hold a firm, expert point of view with senior stakeholders while still making the client feel heard, understood, and valued.
What You'll Do:
Lead the project plan from kick-off to launch, setting and defending the target timeline
Facilitate internal and external kick-off calls, weekly status meetings, and workshops, keeping every stakeholder — client and internal — accountable to their commitments
Proactively identify risk and blockers, escalate early, and drive resolution rather than waiting for problems to surface on their own
Manage the handover from Sales to Implementation, and later from Implementation to Account Management, ensuring nothing is dropped between teams
Guide clients through decisions about their travel policy, approval workflows, and program structure — bringing recommendations and best practice, not just options
Bring data and best practice to the table when advising clients on decisions that affect their launch experience, and hold a clear point of view
Configure client sites using pre-built templates and settings menus (policy, approval, traveler groups, reporting fields, etc.)
Run and interpret standard error/exception reports, and make basic corrections in Excel (date formatting, special characters, missing or malformed fields)
Coordinate any technical integration work (SSO, HR feeds, negotiated rates) by raising and tracking requests with technical teams
Maintain accurate project and client records in the relevant systems (Salesforce, Smartsheet, etc.)
What We’re Looking For:
Project management – proven ability to run structured, multi-stakeholder projects to a deadline, ideally in an implementation, onboarding, or customer success context
Change management / stakeholder management – confidence leading conversations with senior or strong-willed stakeholders, balancing customer-centricity with the ability to hold a firm, expert point of view
Commercial instinct / negotiation – comfortable creating urgency around a deadline, using scarcity to drive a decision, and negotiating a client off an unreasonable ask without damaging the relationship
Communication – excellent facilitation, written documentation, status reporting, and presentation skills across audiences from end users to executive sponsors
Judgment under ambiguity – able to diagnose the real cause of a blocker, decide when to hold firm versus flex, and know when to escalate rather than absorb the risk personally
Platform experience – hands-on experience working within a SaaS or B2B platform environment (e.g. configuring settings, managing user permissions, running reports); direct experience with an online travel platform is a plus
Data comfort – confident working in Excel with exported data, able to spot and correct basic formatting and data quality issues
Tools – proficiency in MS Office and project tracking tools (e.g. Smartsheet, MS Project); CRM experience (e.g. Salesforce) a plus
#AmexGBTJobs
Location
Poland
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
Travel perks: get a choice of deals each week from major travel providers on…