Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Our colleagues need tools and connectivity that work together, wherever they work. In this role, you will manage the roadmap across Productivity Tools and Networks, covering Microsoft 365, collaboration, business apps, AI and the Global Network Roadmap. Working closely with our Portfolio leads and our Architects, you'll tie every initiative to a business case, keep day-to-day service improving and help us decide where to invest, simplify and retire.
What You'll Do
Roadmap
Manage one roadmap that covers everyday improvements and strategic initiatives, each linked to a business outcome
Partner with business stakeholders to turn their needs into prioritized roadmap items
Run one intake and scoring approach for strategic, BAU and AI requests, agreed with our Portfolio leads
Work closely with Portfolio leads and the Network Architect to keep priorities, designs and benefits aligned across both portfolios
Brief senior leaders on progress, results and risks
Architecture
Act as design authority for Productivity Tools, leading architecture standards, design reviews and PoCs, while our Network Architect holds design authority for Networks
Work with our Productivity Tools and Network Architects to align productivity and network architecture, so connectivity, security and tooling decisions support each other
Set the criteria new Productivity Tools services must meet before they go live.
Manage overall architecture in Optimization and M&A initiatives, working with the teams that lead delivery
Manage business case and track benefits across both portfolios, with our Portfolio leads
Service delivery
Work with Portfolio leads to manage BAU initiatives that improve service delivery, from backlog through to measurable results
Work with Service Delivery leads to track service health measures, such as incident trends, resolution times and colleague satisfaction
AI
Shape how we adopt AI across Productivity Tools Portfolio, including guardrails, use-case fit and readiness, in close partnership with Stakeholders
What We’re Looking For
Enterprise or solution architecture experience
Experience leading architects or senior technical colleagues
A history of delivering multi-year technology roadmaps
Experience simplifying a tool portfolio
Experience building business cases and tracking benefits for technology investments
Experience managing BAU improvement or service delivery initiatives, with measurable outcomes
Working knowledge of enterprise networking and security, such as SD-WAN, cloud networking and zero trust
The ability to collaborate with Portfolio leads and Architects, and to influence engineering, support, network and partners without direct authority
Strong experience with AI platforms and governance
Strong Experience in Atlassian Tools (Jira and Confluence)
Experience with work-management platforms, such as Monday.com, Smartsheet
Experience in ITIL Service Management - Service design and transition
Good Presentation skills (C-Level+, Internal Spotlight Sessions)
Vendor management and renewal negotiation, including telecom or carrier contracts
Experience in Security / Compliance frameworks (ISO 27001, PCI-DSS, GDPR)
Experience in working with Workers Councils
A background in business process automation
Location
London, United Kingdom
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and…