Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
We’re transforming business travel technology. Amex GBT gives travellers access to their choice of flights, trains, hotels, and more from different suppliers within the travel policy set by their company. The richness of choice is exciting to users, and even more of an attractive technical challenge.
What You’ll Do
Design and deploy observability platforms using industry-leading tools such as ELK Stack, New Relic, Datadog, and Alert site
Develop and maintain monitoring strategies, dashboards, and alerting rules to ensure system reliability and performance
Collaborate with engineering teams to instrument applications and infrastructure for comprehensive observability
Fix complex system issues using observability data and provide actionable insights
Establish best practices for logging, metrics collection, and distributed tracing
Optimize observability infrastructure for cost-efficiency and performance
Conduct training and knowledge-sharing sessions with development and operations teams
Participate in on-call rotations and incident response activities
Continuously evaluate and recommend new observability tools and technologies
What We’re Looking For
5+ years of experience in platform engineering, DevOps, or systems engineering roles
Hands-on expertise with at least two of the following platforms: ELK Stack, New Relic, Datadog, or Alertsite
Strong understanding of monitoring, logging, metrics, and alerting concepts
Validated experience creating and maintaining monitoring dashboards and visualizations
Hands-on experience implementing synthetic monitoring and end-to-end transaction monitoring, Application Performance Monitoring (APM) concepts and implementation, Real User Monitoring (RUM) and digital/browser/mobile app observability
Knowledge of SLI/SLO definition and measurement methodologies
Familiarity with MTTA, MTTR, MTTD, and other incident metrics
Proficiency in scripting languages (Python, Bash, or similar)
Experience with cloud platforms (AWS, Azure, or GCP)
Knowledge of containerization and orchestration technologies (Docker, Kubernetes)
Preferred Qualifications
Experience with multiple observability platforms
Familiarity with Infrastructure as Code (Terraform, CloudFormation)
Background in incident management and on-call operations
Certifications in relevant cloud or observability platforms
Experience with APM (Application Performance Monitoring) tools
Knowledge of security and compliance monitoring
Technical Skills
Observability Platforms : ELK Stack, New Relic, Datadog, Alertsite, Amplitude Analytics, Splunk (or similar)
Programming/Scripting : Python, Bash, Go, or similar languages
Cloud Platforms : AWS, Azure, GCP
Containerization : Docker, Kubernetes
Monitoring Tools : Prometheus, Grafana, CloudWatch, Azure Monitor
Databases : SQL, NoSQL monitoring and optimization
Networking : TCP/IP, DNS, HTTP/HTTPS protocols
Location
Bangalore, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around…