Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Growth Ops & Tech team powers intelligent, balanced growth through AI-first journey orchestration, agile process, and modern MarTech and sales tools.
We seek a Sales Technology Analyst to manage the daily administration, optimization, and enablement of our go-to-market technology stack. This includes Outreach.ai, Gong, and the advanced LinkedIn prospecting tool. In this role, you'll be the go-to guide for these platforms, ensuring our teams (Sales, SDRs, Account Management, Marketing) have reliable, well-configured tools that drive pipeline generation, deal execution, and revenue growth.
What You'll Do
Serve as an administrator for Outreach.io, the Gong platform, and the LinkedIn sales tool, handling user provisioning, licensing, permissions, and platform configuration
Optimize Outreach sequences, templates, and mailboxes in partnership with Sales and Marketing collaborators
Handle seat distribution, lists, and integration with CRM/prospecting processes using LinkedIn Sales Navigator
Supervise platform health, solve user issues, and serve as the point of escalation for tool-related questions
Onboard new sales reps and other users to Outreach, to Gong, and to the Sales Navigator tool offered by LinkedIn
Build and maintain documentation, playbooks, and training materials for platform usage and guidelines
Build and sustain reports on outbound activity, call/meeting analytics, and prospecting engagement
Analyze usage data and performance trends to identify process gaps and recommend improvements
Partner with stakeholders to translate platform data into actionable insights
Continuously evaluate workflows across platforms to identify automation opportunities and reduce manual work
What We're Looking For
2–4 years of experience in Revenue Operations, Sales Operations, Marketing Operations, Sales, or a related role
Hands-on experience with at least one sales engagement platform (Outreach, Salesloft, or similar) required; direct Outreach.io experience strongly preferred
Experience with Gong or a similar conversation intelligence platform preferred
Experience working with LinkedIn’s Sales Navigator service and prospecting/outbound workflows
Solid understanding of a CRM platform (Salesforce or HubSpot); experience handling CRM integrations is a plus
Strong analytical skills with the ability to translate data into clear, actionable recommendations
Good communication skills and comfort working multi-functionally with Sales, Marketing, and technical collaborators
Diligent, meticulous, and comfortable owning systems independently
Experience with SQL, Excel, and crafting visual reports. Knowledge of AI processes and technologies for sales
Nice to Have: Relevant certifications (Outreach Certified Administrator, Gong Certified Admin, Salesforce Admin, etc.) Experience supporting a SaaS or B2B sales organization, familiarity with sales methodology frameworks (MEDDIC, GLOBAL, etc.)
Location
Mexico
Click here to learn more about the benefits we offer in Mexico.
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business…