Why you’ll love it here!
+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
+ 401k+ Community Service Day
+ Spotlight Awards
+ National Sales Excellence Awards
+ CFSP Prep Certification Program
POSITION SUMMARY:
The Customer & Sales Support Specialist reports to the Divisional Vice President, Sales
Located in Irvine, CA
Full-Time
In Office/Hybrid/
The Sales Support Specialist is responsible for providing operational, administrative, and project coordination support to outside Sales Executives selling commercial kitchen equipment, design-build projects, and facility renovations. This role serves as the primary internal partner to the sales team, ensuring opportunities move efficiently from prospect through quotation, order execution, and project closeout.
The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple projects simultaneously while working across sales, estimating, design, procurement, project management, and operations.
Key Responsibilities
Sales & Opportunity Support
Support multiple outside Sales Executives throughout the sales process.
Prepare customer proposals, quotations, bid packages, and provide customer follow up.
Must be proficient in AQ, Excel, Smartsheets and have a strong ability to multi-task.
Ability to work cross-functionally with TMOC departments and be highly responsive to internal and external/customer inquiries.
Track proposal status and assist with follow-up activities, both internally and externally.
Quotation & Order Management
Assemble equipment quotations using manufacturer pricing and rep group quotes.
Coordinate with estimating and design teams to ensure proposal accuracy.
Verify specifications, pricing, lead times, freight, and delivery requirements.
Monitor order status and communicate updates to customers and Sales Executives.
Project Coordination
Assist in coordinating projects from award through completion.
Track project milestones and key deliverables.
Coordinate documentation between sales, project management, procurement and installation
Ensure project files remain organized and complete.
Customer Service
Serve as the primary internal contact for customer requests.
Respond to inquiries regarding quotations, orders, deliveries, and project status.
Coordinate resolution of order discrepancies and documentation issues.
Maintain professional communication with customers, manufacturers, consultants, and subcontractors.
Administrative Support
Coordinate manufacturer documentation and product literature.
Organize project files and electronic records.
Support contract documentation and project closeout packages.
Assist with trade shows and customer events as needed.
Qualifications
Bachelor's degree preferred with a minimum of 2–5 years of sales support, inside sales, project coordination, or customer service experience.
Experience within commercial foodservice equipment, construction or project related industries
Strong proficiency in Microsoft Office, particularly Excel.
Experience with CRM systems such as Salesforce, HubSpot, Microsoft Dynamics, or similar.
Experience with ERP systems preferred.
Required Skills
Familiarity with and ideally previous experience working with Auto Quotes and Lawson
Exceptional organizational skills and strong written and verbal communication
High attention to detail with ability to manage multiple priorities simultaneously
Strong customer service orientation
Time management and follow-through
Ability to work independently in a fast-paced environment
QUALIFICATIONS & EXPERIENCE:
High School Diploma or GED and, or equivalent military or practical experience.
1 – 2 years of customer service experience.
Ideal candidate may have experience in bookkeeping and with Auto Quotes ERP.
Experience in hospitality or food service with knowledge of supplies.
Prior work experience in sales, call center, or telephone support.
Experience in a distribution environment is a plus.
Ability…