POSITION TITLE: Vice President, Account Management
LOCATION: Cambridge, MA (Hybrid) OR U.S. (Remote)
This position reports to our global HQ in Cambridge, MA. Travel is expected domestically and internationally when needed.
Who We Are: TriNetX connects healthcare organizations and researchers across the globe so they can see what’s happening in real patient populations—not guesses, not simulations.Our aim is simple and ambitious: Provide a clear path to trustworthy answers, whether your goal is to create promising new therapies, publish groundbreaking research, or improve health outcomes.We keep identifiable data where it belongs—inside more than 11,000+ clinical sites across 20+ countries—preserving security, provenance, and granularity. Our trusted partnerships with providers ensure high-fidelity data, and a properly governed linkage back to individual patients.At TriNetX, we enable life sciences, healthcare, and academic institutions to strengthen human health—with data you can trace, evidence you can defend, and answers you can trust.
Who We Are Looking For:
The role of the Vice President, Account Management is to lead the Commercial Account Management organization at TriNetX, owning account health, net revenue retention and revenue growth from existing clients across the Pharma, Pharma Services, Government and Regulatory markets. This role is accountable for client satisfaction, Net Promoter Score (NPS), retention and engagement with strategic client stakeholders, delivered through a high-performing team of Account Managers and supporting roles. This is a full people-leadership role focused on leading the team and the account portfolio rather than carrying individual accounts. Reporting to the SVP, Sales & Account Management, the role ensures alignment with company objectives and fosters a culture of excellence, collaboration and customer-centricity.
What You Will Be Doing:
Develop and execute an account management strategy aligned with TriNetX's commercial goals, with clear performance metrics and accountability for the team.
Drive net revenue retention and expansion across the installed base, owning renewal and growth forecasting and ensuring the team closes upsell, cross-sell, and renewal opportunities.
Own the renewal calendar and multi-year contract strategy, partnering with Finance, Legal, and Sales on pricing, packaging, contract terms, and usage and entitlement management.
Ensure account health across the portfolio by driving client satisfaction, NPS, retention, and engagement, and implement improvement plans for at-risk accounts.
Ensure clients realize measurable value from the TriNetX platform and real-world data, including clinical trial design and feasibility, site selection and patient recruitment, and real-world evidence generation.
Build senior-level relationships with strategic clients across biopharma, pharma services, government, and regulatory organizations, and serve as the escalation point for strategic accounts and critical issues.
Align Sales and Account Management on strategic account planning, including account ownership, handoffs, pipeline visibility, and joint go-to-market plans for priority accounts.
Lead, coach, mentor, and scale a team of Account Managers and supporting roles, including goal setting, regular 1:1s, performance management, succession planning, and hiring.
Partner with Product, Data, Client Delivery, Research Services, and Customer Support to bring client needs, feedback, and risks into roadmap and delivery priorities.
Deliver accurate retention, renewal, and expansion forecasts and regular performance and risk reporting to executive leadership.
Implement standardized processes, tools, and reporting for account management, and use data and analytics to optimize account strategies.
Ensure the team operates in line with TriNetX policies, contractual obligations, and data privacy and security requirements (such as HIPAA and GDPR).
Stay informed on industry trends, including…