Employment Type:
Part time Shift:
Day Shift
Description:
Location: Trinity Health Livonia
Status: Contingent/Per Diem
Note: This is a fully on-site role
This position may be filled as a Patient Access level I or level II based on the prior work experience and matched qualifications of the selected incumbent.
Total Rewards and Benefits:
· Competitive compensation, DAILYPAY
· Benefits effective on Day One! No waiting periods.
· Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
· Retirement savings plan with employer match and contributions
· Colleague Referral Program to earn cash
· Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
· Tuition Reimbursement
Position Purpose :
Provides patient focused customer service within the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families, and physician offices.
Note: “patients” refers to patients, clients, residents, participants, customers, members
Minimum Qualifications:
· High School diploma or GED required.
· HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
Essential Functions:
· Research, collect, and analyze information.
· Identify opportunities, develop solutions, and lead through resolution.
· Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
· Responsible for distribution of analytical reports.
· Utilizes multiple system applications to perform analysis, create reports, and develop educational materials.
· Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
· Leverages program & operational data & measurements to define and demonstrate progress, ROI, and impacts.
· Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Work Conditions
· Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).
Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional
· Exposure to interruptions, shifting priorities & stressful situations. Frequent
Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous
· Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous
· Sit with the ability to vary / adjust physical position or activity. Continuous
· Maintain a safe working environment & use available personal protective equipment (PPE). Frequent
· Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Lift a maximum of 30 pounds unassisted. Occasional
· Use upper & lower extremities, engage in bending /…