- Where
- Clayton, MO · Columbia, MO · Dallas, TX · Kansas City, MO · Minneapolis, MN · Portsmouth, NH
- Level
- Mid
Open position in all True Media office locations, including Dallas, TX, Kansas City, MO, Columbia, MO, St. Louis, MO, Portsmouth, NH and Minneapolis, MN; Hybrid work schedule: 3 days in the office, 2 days working from home
Visa Sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.
Overview:
The Media Insights Supervisor serves as both a hands-on analytical contributor and a frontline people manager within the Media Intelligence team, maintaining an active portfolio of client reporting and analytical work while providing direct supervision, mentorship, and daily guidance to Media Intelligence Associates, Analysts, and Senior Analysts. This role ensures that all reporting outputs, analytical deliverables, and measurement activities meet agency standards and client goals, and serves as the first internal escalation point for analytical challenges, data quality issues, and complex measurement questions. The Media Intelligence Supervisor partners closely with the Associate Director, Media Intelligence & Operations on team workflow, account assignments, and process adherence. This position directly supervises Media Intelligence Associates, Analysts, and Senior Media Intelligence Analysts.
Essential Duties and Responsibilities (Other duties may be assigned)
Maintain an active portfolio of client reporting and analytical work, designing and delivering monthly reports, QBRs, and ad-hoc analyses with the same standard of quality and strategic depth expected of all Media Intelligence team members; serve as a working contributor alongside direct reports rather than solely in a managerial capacity.
Serve as a client-facing partner on reporting and measurement initiatives, presenting analytical findings, translating performance trends into actionable recommendations, and responding to client questions with clarity and strategic insight.
Provide direct supervision, mentorship, and daily guidance to Media Intelligence Associates, Analysts, and Senior Analysts; serve as the first escalation point for complex analytical questions, data quality concerns, and measurement strategy challenges; coach team members on professional development within agency standards.
Oversee daily team workflow and account assignments in coordination with the Associate Director, Media Intelligence & Operations; monitor team bandwidth and flag capacity concerns proactively; ensure all reporting deadlines and analytical deliverables across the team's portfolio are met with accuracy and quality.
Enforce agency standards for reporting structure, data visualization, naming conventions, and documentation across assigned BI platforms; ensure data governance and privacy compliance protocols are consistently followed across all analytical outputs.
Review reporting outputs and analytical deliverables from direct reports to ensure accuracy, contextual depth, and strategic relevance; provide constructive feedback that elevates the quality of the team's work and develops analytical skill across seniority levels.
Partner with the Associate Director, Media Intelligence & Operations to maintain and update team training materials, reporting templates, and documentation; assist with onboarding of new Media Intelligence team members and facilitate knowledge-sharing sessions on analytical best practices and BI platform use.
Assist with the evaluation of new BI tools, measurement platforms, and data visualization approaches; contribute to process improvement initiatives within the Media Intelligence team; participate in cross-departmental collaboration with Integrated Planning and Campaign Operations on measurement strategy as needed.
Supervisory Responsibilities
Directly supervises Media Intelligence Associates, Analysts, and Senior Media Intelligence Analysts. Carries out supervisory responsibilities in accordance with the organization's…