As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
Job Posting Description
How brave are you? We are a high-tech company providing machine tools and laser technology and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.
This position is responsible for installing, troubleshooting, maintenance, and repairing TRUMPF Solid State Laser machines while building and developing strong customer relationships.
This position requires travel 100% nationwide, including overnight stays and occasional weekends and international travel.
Principle Duties & Responsibilities
Support TRUMPF customers in North America as a part of the technical service group
Participate in training lasting approximately 5 - 6 months (some international), with on-going training on existing and new products
Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality
Demonstration and education of lasers and systems to customers and associates
Complete retrofits, software installations and customer training
Complete paperwork on time with high quality
Read and utilize company repair manuals and work orders for assistance with repairs, if needed offer suggestions for adjusting/updating existing technical documentation
Troubleshoot and remedy complex issues
Work independently to resolve technical problems and maintain good relationship to customers
Modification of machine application data
Use relevant electrical measuring tools efficiently for troubleshooting
Participate in continuous technical and other relevant training
Demonstration and education of lasers and systems to customers and associates
Provide on-call 24/7 telephone support as required, as a part of rotating on-call support
Assist Product Support group with technical tasks
Must be located, or ability to relocate, within 45 minutes of a major International Airport
100% travel required, both internationally and domestic
Ability to lift and transport up to 70 lbs
Education & Experience
Two-year technical degree in engineering or related field preferred, or combination of training and 2 or more years of experience in technical service, field service, repair or customer service required
Strong electrical and computer systems experience and high level of diagnostic skills
Previous experience with robotics, lasers, automation systems or mechatronics required
Experience with TRUMPF equipment considered advantageous
Previous experience with hand tools and measurement tools required
Must have strong problem-solving and excellent organization skills
Ability to conduct root cause analysis, document findings and explain to both external and internal customers
Benefits Working at TRUMPF
Retirement: 401 (k) With generous company match
Health & Wellness: Comprehensive medical, dental, and vision benefits with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents
Education Assistance: Tuition reimbursement and student loan guidance to support your continued learning
Family Support: Paid family and parental leave programs, plus comprehensive reproductive and family health…