IT Support Specialist (On-site) About the Assignment On-site IT support on the manufacturing shop floor: handling a multitude of IT-related questions from production, participating in projects, designing and implementing solutions, exchanging hardware, and communicating and understanding the operational needs of production.
The role requires native Swedish for on-site delivery and includes participating in 24/7 on-call rotations, working in close cooperation with on-site maintenance and project organizations to secure reliable production IT services.
We are looking for a self-driven, proactive professional with deep knowledge of manufacturing processes and tools.
Key Responsibilities • Support & Maintenance: Providing support, conducting pre-checks, and performing preventive maintenance according to service-level agreements.
Managing incident, problem, knowledge, and change management processes.
Executing operational changes and maintenance for infrastructure technical services and components in production environments.
• Runtime Support & Troubleshooting: o Hands-on hardware support (troubleshooting, analysis, and replacement): standard and non-standard clients, network patching, and industrial IT equipment (hand scanners, industrial printers, switches, access points, Ethernet cabling, connected nut runners, and industrial applications).
o End-to-end responsibility for incoming cases: driving resolution, participating in problem management, and conducting Root Cause Analysis (RCA).
o Collaborating with remote support teams on printers, networks, servers, conference rooms, telephony, and infrastructure components.
• Lifecycle & Asset Management: Hardware lifecycle management for factory clients (planning, deployment, installation, retirement, and recycling).
Purchasing IT equipment via enterprise procurement tools (e.
g.
, Ariba).
• Security & Quality: Acting as Local Security Coordinator for IT security.
Driving continuous quality improvements, participating in regular huddles/reviews, and enforcing standard equipment usage.
• Projects & Initiatives: Taking part in the implementation of new systems, solutions, and one-time IT projects.
Required Skills & Competencies • Core Technical Knowledge: o Solid networking knowledge (switches, access points, cabling, IP telephony, etc.)
o Print infrastructure knowledge.
o Client operating systems knowledge (Windows/Linux/Unix environments).
o Hands-on technical knowledge across computer hardware, industrial equipment, and enterprise applications.
• Professional Attributes: o Service-minded, solution-oriented, responsible, and self-leading.
o Excellent communication and stakeholder management skills.
• Language Requirements: o Native Swedish (written and spoken) is strictly required for on-site delivery and communication with factory staff.
o Good proficiency in English (written and spoken).
Must-Have Skills Summary: • On-Site Plant IT Support: Hands-on experience supporting IT infrastructure on a manufacturing shop floor (industrial printers, scanners, network switches, cabling, and client hardware).
• Infrastructure & Network Knowledge: Strong background in networking, client management, print services, and troubleshooting enterprise IT components.
• Service Management: Experience handling incident, problem (RCA), change, and asset lifecycle management in an operational environment.
• Languages: Native Swedish (mandatory) and professional working proficiency in English.
• Availability: Willingness to participate in 24/7 on-call rotations and work primarily on site.