Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.
Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm.
Summary of the Position :
Tishman Speyer is seeking an experienced operations and construction-minded leader to serve as General Manager of a class A commercial property in New York City. Reporting to the Deputy Regional Director, this position offers a unique opportunity to oversee the day-to-day operations of one of New York City’s most iconic and recognized commercial properties in NYC, while delivering a best-in-class experience to customers, visitors and stakeholders. You will lead a high-performing, service-oriented team, elevating the standard of operational excellence and hospitality with the goal of providing the highest quality experience to establish and foster long-term customer relationships. You will work with key senior management stakeholders and owners to develop and execute asset plans aligned with the overall investment strategy. In addition, this role will play a critical leadership role in the planning, coordination, and execution of the building’s capital projects, partnering closely with Asset Management, Design & Construction, Leasing, and ownership stakeholders to deliver the long-term vision for this iconic asset. The successful candidate will bring a hospitality mindset, a wealth of operational, financial and construction expertise and the ability to successfully lead a matrixed team.
Key Responsibilities :
Operations:
Provide direct oversight and financial accountability for all property operations, ongoing capital projects, and business plan execution. Coordinate with internal and external stakeholders to ensure operational excellence and exceptional customer service.
Oversight of and collaboration with on-site Engineering, Security, Cleaning, Technology, Accounting, and Tenant Relation staff leads.
Foster and maintain tenant relationships.
Oversee the selection, bidding, and management of third-party vendors to ensure service quality and compliance with contractual obligations.
Develop and implement a comprehensive customer engagement program that elevates the tenant experience and strengthens the broader building community.
Lead and develop both front-of-house and heart-of-house teams around shared goals, accountability, and a consistent service culture.
Identify creative opportunities to enhance asset value through operating expense efficiencies, technology or other advancements, and elevated service standards.
Coordinate with on-site staff from co-working group 3rd party and parking provider to ensure the property operates as a…