Job Description:
TTI Power Equipment is seeking a Customer Repairs Lead at its Anderson, SC location to support the Tool Repair Department. This hands-on warehousing leadership role trains and guides the material handling team in box opening, order entry, shipping, and battery processing while maintaining safe, consistent, and efficient daily execution. We offer competitive wages and a comprehensive benefits package, including tuition assistance, 401(k), medical, dental, and vision coverage, vacation, and paid holidays.
Scope
The Customer Repairs Lead provides hands-on leadership and training for the material handling team that moves customer products into, through, and out of the repair operation. The Lead coordinates box opening and intake, accurate order entry, outbound shipping, and safe battery processing; establishes consistent standard work; and builds employee capability through onboarding, demonstration, coaching, and follow-up. The role may assist with inventory-related handoffs when needed, but its primary accountability is safe warehouse execution, employee readiness, material flow, quality, and turnaround performance.
Duties and Responsibilities
Lead, train, and coordinate daily warehouse work for the material handling team across box opening, customer-product intake, order entry, shipping, and battery processing.
Own onboarding and continuing training for material handlers through clear instruction, hands-on demonstration, documented standard work, observation, coaching, and follow-up verification.
Assess employee readiness and skill gaps, provide refresher or cross-training, and partner with the Supervisor on development plans and qualification needs.
Assign work and balance staffing to maintain safe, accurate, and timely warehouse flow into and out of repair operations.
Ensure packages and products are opened, identified, documented, staged, and routed according to standard work while preventing damage or loss.
Monitor order-entry accuracy and completeness, resolve routine issues, and escalate system, customer-information, or workflow concerns promptly.
Coordinate outbound packaging and shipping to meet carrier, documentation, quality, and turnaround requirements.
Oversee safe battery processing, including identification, inspection, charging, testing, segregation, storage, documentation, and escalation of nonconforming product.
Reinforce warehouse safety, housekeeping, equipment-use, product-handling, and quality requirements through daily coaching and visible leadership.
Provide day-to-day direction, reinforce expectations, offer timely feedback, and escalate performance, attendance, or employee concerns to the Supervisor.
Confirm that employees have the supplies, tools, equipment, system access, and information required to perform their work safely and effectively.
Track workload, throughput, training completion, order-entry accuracy, shipping performance, battery-processing quality, and operational constraints; communicate risks and recommended actions to supervision.
Coordinate with inventory personnel when material handoffs, parts, supplies, or inventory transactions affect warehouse flow, without serving as the primary owner of inventory control.
Support continuous-improvement efforts that strengthen training effectiveness, safety, flow, quality, traceability, productivity, and readiness for future operational needs.
Perform other duties as assigned in support of repair operations.
Education and Experience Requirements
High school diploma or equivalent combination of education and experience.
Two to three years of experience in warehousing, material handling, shipping, receiving, order processing, repair support, distribution, or a related operational environment.
Experience training, onboarding, coaching, or providing day-to-day work direction in a warehouse or operational setting preferred.
Experience with product intake, order entry, packaging, shipping systems, or customer-order processing…