Job Description:
The Warranty Coordinator will serve as the subject matter expert for the warranty decision and complete repair process. The Warranty Coordinator must possess a thorough knowledge of all current processes and be able to assist other team members as needed to support daily activities.
Duties and Responsibilities
Recognize opportunities for process improvements.
Identify training opportunities for technicians, work with Supervisor to arrange additional training as needed.
Thorough understanding of the warranty guides.
Exposure and understanding of company ERP systems.
Perform audits of repair process to ensure conformance to standards.
Ability to guide specific repair processes based upon given repair conditions and tool diagnostics. Analyze service data to make warranty/non-warranty decisions.
Demonstrated ability to perform all repairs.
Review and communicate paperwork errors, audit findings, safety findings, with repair techs, data entry and management in a professional way as needed. Report discrepancies to supervisor.
Read and comprehend repair order information and parts schematics.
Complete a function test to both diagnose the tool and to confirm proper repair, ensuring quality standard conformance.
· Complete the information on the repair order form.
· Keep records of parts used and provide data for billing and/or warranty information.
· Recognize and report operational irregularities and defective materials.
· Responsible for quality of work, safety and 5S in assigned area.
Troubleshoot and assist team members with systems or other process issues.
Assist Quality team in other areas as directed.
Education and Experience Requirements
Mechanical and diagnostic skills required
Data-driven analytical decision making skills required
· One to two years of previous experience in electrical and/or mechanical repair.
High school or GED diploma required
Computer skills required, AX experience a plus
Requires a high level of attention to detail
Previous leadership experience preferred
Excellent communication skills at all levels
Must be able to lift up to 30 pounds.
Internal Applicant Requirements
No more than 5 attendance points
No more than 1 written warning
Must be in current position for at least six months
Physical and Weight Lifting Demands
The physical and weight lifting demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Milwaukee Tool is an equal opportunity employer.